Locality Officer

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

SNG (Sovereign Network Group) is recruiting for a Housing Officer to provide proactive community services. You will manage your own diary and work both from home and in the community, ensuring effective tenancy and neighbourhood management.

Strong communication and relationship-building skills are essential, and you should have experience in tenancy or lease management. The role also involves building partnerships with local authorities and supporting neighbourhood improvements.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Good knowledge of landlord services.

Responsibilities

• Deliver excellent tenancy and neighbourhood management services.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities and community groups.

Skills

Communication skills

Relationship-building

Customer-first mindset

Digital tools proficiency

Job description

We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with travel across local areas.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle