Housing Officer

SNG (Sovereign Network Group); Bournemouth; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

SNG (Sovereign Network Group) is expanding its housing team in Bournemouth, Christchurch and Poole and seeks Housing Officers to support customers and communities. You will manage tenancy and neighbourhood matters, handle tenancy breach cases, and build strong links with authorities and partners to deliver safe, sustainable outcomes.

The role offers a mix of working from home, time in the Hurn office, and regular visits across Bournemouth, Christchurch and Poole.

Qualifications

• Experience in housing management and tenancy service delivery.
• Ability to work with diverse communities and customers.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a busy caseload covering tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti‑social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes.
• Take full ownership of tenancy breach cases, gathering evidence, agreeing actions, and progressing legal escalation if required.
• Build strong relationships with local authorities, community groups and partner agencies to ensure customers receive timely support.
• Use information and customer insight to improve services and shape better neighbourhoods.
• Maintain accurate customer records and handle data responsibly.
• Promote SNG's values through collaboration, inclusion, safety and positive outcomes for customers.

Skills

Housing management

tenancy management

Neighbourhood services

Anti-social behaviour

Communication skills

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

We're growing our housing team in Bournemouth, Christchurch and Poole, and are looking for Housing Officers who want to make a real difference to our customers and communities.

This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods.

You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area.

The role

As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined‑up service across all aspects of tenancy and neighbourhood management.

• You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti‑social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes, and other issues that affect customers and the places they live.
• You'll take full ownership of tenancy breach cases, including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes.
• You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time.
• You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods.
• You'll maintain accurate customer records and use information responsibly.
• You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers.

What you'll bring

We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services.

You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities.

• Competence in managing a busy caseload, prioritising work and seeing issues through to resolution.
• Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues.
• A customer‑first approach and a track record of achieving positive outcomes.
• The ability to work well with colleagues, contractors and partner agencies.
• Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery.

About the role

• You'll be working flexibly, based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole.
• This is a permanent, full-time role working 37 hours a week.
• Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience.
• You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you.
• A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole.

If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.

Job Description