Locality Officer

CharityJob; Thatcham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

CharityJob in Oxfordshire is seeking a Housing Officer to deliver tenancy, leasehold, and neighbourhood management across the locality. You will be the visible contact for residents and partners, working from Greenham Office part-time and traveling across Oxfordshire.

You’ll manage a mix of home, office, and field visits, building relationships with authorities and communities while ensuring safe, compliant and responsive services.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach with teams and external stakeholders.
• Customer-first mindset with a track record of positive outcomes.
• Confidence using digital tools to support service delivery.

Responsibilities

• Deliver tenancy, leasehold and neighbourhood management services across your locality.
• Act as a trusted contact for customers and partners.
• Build relationships with local authorities, community groups and agencies.
• Use data insights to improve services and ensure regulatory compliance.
• Maintain accurate customer records and promote SNG values of collaboration and inclusion.

Skills

Tenancy management

Communication

Relationship-building

Driving licence

Job description

We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulationsSupporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle