Housing Officer

Niyaa People; Basingstoke; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave + bank holidays

Pension scheme up to 12%

Private healthcare

Dental insurance

Critical illness cover

Gym discounts

Virtual GP access

Job summary

Niyaa People is seeking a Housing Officer to join the established housing management team. Based from the Greenham office one day per week, you will balance home working with local visits to support customers and communities.

You will be the visible presence in your neighbourhoods, delivering a high-quality housing management service while building strong relationships with residents, local authorities and partner agencies. A DBS check is required.

Qualifications

• Experience in tenancy, leasehold, or neighbourhood management.
• Excellent communication and relationship-building skills.
• Ability to manage challenging situations and resolve issues effectively.
• Knowledge of housing and landlord services, with the confidence to apply legislation and best practice.
• Customer-focused approach with a proven track record of delivering positive outcomes.
• Good IT skills and confidence using digital systems.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your designated area.
• Act as the primary point of contact for customers, providing advice, support, and practical solutions.
• Build effective relationships with local authorities, community groups, contractors, and partner organisations.
• Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation.
• Support neighbourhood initiatives and contribute to creating safe, sustainable communities.
• Maintain accurate records and ensure customer information is managed responsibly.
• Promote a positive, customer‑focused approach while working collaboratively across teams.

Skills

Tenancy management

Leasehold management

Neighbourhood management

Communication

Relationship-building

IT skills

Driving licence

Job description

Looking for a role that offers flexibility, excellent benefits, and the opportunity to make a real impact in local communities?

Our client is seeking an experienced Housing Officer to join their established housing management team. This is a fantastic opportunity to work for a well-respected housing provider that values collaboration, customer service, and employee wellbeing.

Based from the Greenham office one day per week, you'll manage your own diary, balancing home working with visits across your local patch to support customers and communities.

As a Housing Officer, you'll be the visible presence within your neighbourhoods, delivering a high‑quality housing management service while building strong relationships with residents, colleagues, local authorities, and partner agencies.

Key Responsibilities of a Housing Officer

• Deliver tenancy, leasehold, and neighbourhood management services across your designated area.
• Act as the primary point of contact for customers, providing advice, support, and practical solutions.
• Build effective relationships with local authorities, community groups, contractors, and partner organisations.
• Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation.
• Support neighbourhood initiatives and contribute to creating safe, sustainable communities.
• Maintain accurate records and ensure customer information is managed responsibly.
• Promote a positive, customer‑focused approach while working collaboratively across teams.

We're looking for someone who has

• Experience within tenancy, leasehold, or neighbourhood management.
• Excellent communication and relationship‑building skills.
• The ability to manage challenging situations and resolve issues effectively.
• Knowledge of housing and landlord services, with the confidence to apply legislation and best practice.
• A customer‑focused approach with a proven track record of delivering positive outcomes.
• Good IT skills and confidence using digital systems.
• A full UK driving licence and access to your own vehicle.

What's on offer

• Salary of £32,000 - £40,000
• Hybrid working with a mix of home working, office, and community‑based visits
• 25 days annual leave plus bank holidays, increasing with service
• Option to buy or sell annual leave
• Additional wellbeing and paid volunteering days
• Generous matched pension scheme (up to 12%)
• Enhanced family leave
• Private healthcare options, dental insurance, and critical illness cover
• Wellbeing benefits including gym discounts and 24/7 virtual GP access

A Basic DBS check will be required for the successful candidate.

If you're passionate about delivering excellent housing services and want to join an organisation that genuinely invests in its people, we'd love to hear from you.

Please apply or contact [e-mail]