Localities Operations Coordinator

Platform Housing Group; Louth; Sur place; GBP 28 000 - 34 000; Plein temps

Résumé du poste

Platform Housing Group in Louth is seeking a Localities Operations Coordinator to join our East Lindsey and Boston Borough teams. You will be a key contact for residents and Neighbourhood Officers, handling case management across anti-social behaviour, estate management and tenancy breaches.

You will maintain cases in the Housing Management System, update stakeholders, and support action plans, vulnerability risk assessments and safeguarding where appropriate.

Qualifications

• Experience in a customer-facing environment with case management
• Strong organisational ability to prioritise multiple tasks
• Excellent interpersonal and communication skills in diverse settings
• Ability to handle stressful conversations with empathy

Responsabilités

• Manage case notes and update the Housing Management System
• Act as the point of contact for residents and Neighbourhood Officers
• Maintain cases related to ASB, hate crime, safeguarding, tenancy breaches and estate management
• Ensure action plans are agreed, maintained and that risk assessments where appropriate are completed

Connaissances

Customer service

Case management

Organisational skills

Communication

Empathy

Description du poste

Are you passionate about making a difference and improving our Neighbourhoods?

At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team in the East Lindsey and Boston Borough areas.

You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti‑Social Behaviour, Estate Management and other tenancy breaches. You’ll have a hands‑on, proactive approach to improvingour neighbourhoods for everyone.

What could you be doing?

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System. Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.

You’ll maintain cases in relation to anti‑social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.

No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street!

What are somethings that we need from you?

• You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.
• As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
• Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
• You will have confidence in dealing with tough conversations and showing empathy.

Interviews are scheduled to take place at our Louth office on 7th October.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.