Localities Operations Co-ordinator (East Lindsey and Boston Borough)

Platform Housing Group; Louth; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Annual leave 28 days

Bank holidays

Medicash membership

Health & wellbeing plans

Pension scheme up to 12%

Learning & development

Electric vehicle salary sacrifice

Employee discounts

Job summary

Platform Housing Group is seeking a Localities Operations Coordinator to support Neighbourhood Officers, manage case notes, and liaise with residents on anti-social behaviour, tenancy issues and estate management. The role focuses on delivering proactive neighbourhood improvements and strong customer service across East Lindsey and Boston Borough areas.

You will be a hands-on coordinator, ensuring timely updates, action plans, and risk assessments are completed where appropriate, while

Qualifications

• Experience in a customer-facing environment with ownership of case management.
• Ability to organise and prioritise work while handling multiple tasks.
• Excellent interpersonal and communication skills with diverse stakeholders.
• Confidence in tough conversations and showing empathy.

Responsibilities

• Manage case notes and maintain records in the Housing Management System.
• Act as the point of contact for residents and Neighbourhood Officers on cases.
• Maintain and progress cases related to ASB, hate crime, safeguarding and tenancy breaches.

Skills

Customer service

Case management

Organisation

Communication

Empathy

Tools

Housing Management System

Job description

Salary: Up to £30,060 depending on experience
Location: East Lindsey and Boston Borough areas
Basis: Full Time, Permanent

Are you passionate about making a difference and improving our Neighbourhoods?

At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team.

You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti-social Behaviour, Estate Management and other tenancy breaches. You’ll have a hands-on, proactive approach to improving our neighbourhoods for everyone.

What could you be doing?

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System. Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.

You’ll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risk assessments are completed where appropriate.

Some things we need from you

• You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.

• As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.

• Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.

• You will have confidence in dealing with tough conversations and showing empathy.

Some of our great benefits include

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policies

• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

• Non-contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

• Learning and Development opportunities

• Salary sacrifice electric vehicle scheme

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Early applications are encouraged as we may close the advert early.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.