Impactful Neighbourhood Operations Coordinator

Platform Housing Group; Louth; Presencial; GBP 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave 28 days

Bank holidays

Medicash membership

Health & wellbeing plans

Pension scheme up to 12%

Learning & development

Electric vehicle salary sacrifice

Employee discounts

Resumo da oferta

Platform Housing Group is seeking a Localities Operations Coordinator to support Neighbourhood Officers, manage case notes, and liaise with residents on anti-social behaviour, tenancy issues and estate management. The role focuses on delivering proactive neighbourhood improvements and strong customer service across East Lindsey and Boston Borough areas.

You will be a hands-on coordinator, ensuring timely updates, action plans, and risk assessments are completed where appropriate, while

Qualificações

• Experience in a customer-facing environment with ownership of case management.
• Ability to organise and prioritise work while handling multiple tasks.
• Excellent interpersonal and communication skills with diverse stakeholders.
• Confidence in tough conversations and showing empathy.

Responsabilidades

• Manage case notes and maintain records in the Housing Management System.
• Act as the point of contact for residents and Neighbourhood Officers on cases.
• Maintain and progress cases related to ASB, hate crime, safeguarding and tenancy breaches.

Conhecimentos

Customer service

Case management

Organisation

Communication

Empathy

Ferramentas

Housing Management System

Descrição da oferta de emprego

Platform Housing Group is seeking a Localities Operations Coordinator to support Neighbourhood Officers, manage case notes, and liaise with residents on anti-social behaviour, tenancy issues and estate management. The role focuses on delivering proactive neighbourhood improvements and strong customer service across East Lindsey and Boston Borough areas.

You will be a hands-on coordinator, ensuring timely updates, action plans, and risk assessments are completed where appropriate, while