Localities Housing Officer: Sustain Tenancies & Resolve Issues

Birmingham City Council; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Birmingham City Council is seeking a customer-focused Housing Officer to deliver a proactive housing management service to residents. You will handle complex tenancy issues, enforce tenancy rules, support residents with welfare benefits and access to services, and work with partners to resolve housing problems.

Join a team committed to improving tenancies, preventing homelessness and sustaining vibrant neighborhoods across Birmingham.

Qualifications

• Experience in housing management and tenancy legislation.
• Ability to handle complex cases and maintain accurate records.
• Strong communication and customer service skills.

Responsibilities

• Manage complex housing management cases, including escalations from Neighbourhood Officers, ensuring issues are investigated thoroughly and resolved in accordance with Council policies and procedures.
• Investigate and respond to complaints, enquiries and tenancy breaches, taking appropriate action to address anti-social behaviour, potential housing fraud and other tenancy management concerns.
• Provide advice and guidance to residents on tenancy matters, housing options, welfare benefits, budgeting and income maximisation, helping them sustain their tenancies and access relevant support.
• Work collaboratively with statutory, voluntary and community organisations to resolve complex housing issues, participate in multi‑agency meetings and make appropriate safeguarding referrals where required.
• Engage with residents and community groups, encouraging participation and providing clear information on housing options, including social housing, private rented accommodation, mutual exchanges and other available solutions.
• Maintain accurate case records and management information, monitor performance against agreed targets and contribute to reports, recommendations and service improvement activities.
• Ensure all work complies with relevant housing legislation, Council policies, equality and diversity requirements, data protection, safeguarding and health and safety procedures.

Job description

Birmingham City Council is seeking a customer-focused Housing Officer to deliver a proactive housing management service to residents. You will handle complex tenancy issues, enforce tenancy rules, support residents with welfare benefits and access to services, and work with partners to resolve housing problems.

Join a team committed to improving tenancies, preventing homelessness and sustaining vibrant neighborhoods across Birmingham.