Housing Services Team Leader

Birmingham City Council; Birmingham; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Well-being support

Travel passes

Job summary

Birmingham City Council is seeking an experienced Team Leader to oversee a team of officers in a permanent role. The post focuses on people management, performance, and ensuring high-quality service delivery in line with council policies.

Ideal candidates will have prior management experience in housing or related services, with strong communication and organisational skills and a commitment to collaborative working with partners and communities.

Qualifications

• Experience leading a team and managing performance.
• Ability to supervise work, attendance and wellbeing matters.
• Strong communication and organisational skills.

Responsibilities

• Lead, support and develop a team through regular supervision and one to one meetings.
• Manage employee performance, attendance and wellbeing matters.
• Complete and oversee reports, assessments and case management activities.
• Attend home visits.
• Represent the service at meetings and collaborate with partner organisations.
• Ensure compliance with policies, procedures and legislative requirements.
• Support continuous service improvement and promote best practice across the team.

Skills

Leadership

Supervision

Communication

Organisational skills

Problem solving

Relationship building

Tools

Reports & case management

Job description

Birmingham City Council is seeking an experienced Team Leader to oversee a team of officers in a permanent role. The post focuses on people management, performance, and ensuring high-quality service delivery in line with council policies.

Ideal candidates will have prior management experience in housing or related services, with strong communication and organisational skills and a commitment to collaborative working with partners and communities.