Lobby Concierge & 5-Star Visitor Experience Lead

Mitie Cleaning & Hygiene Services; Halifax; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP and family health services

Salary Finance and early pay options

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover and share plan

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services for Lloyds Banking Group in Halifax seeks a Lobby Ambassador (Corporate Receptionist) to deliver a 5-star visitor experience. You will host, greet, and assist visitors, manage check-ins, and support AV/IT in meeting spaces, while upholding security and high service standards.

The role requires 2+ years in premium hospitality or luxury corporate settings, outstanding communication, and professional presentation.

Qualifications

• Experience: Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical: Proficient with Outlook, Word, Teams, Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over multiple platforms.
• Customer service: “How can I help” mindset aligned with 5★ hotel standards.

Responsibilities

• Warm welcomes: host, greet and assist visitors and colleagues professionally.
• Meeting rooms: set up and reset rooms to specified layouts.
• Efficient check-ins: manage visitor check-ins and check-outs.
• Technical support: first-line response to AV/IT queries in meeting rooms
• Queue management: streamline arrival and departure experiences.
• Facility coordination: support workspace management and ensure compliance.
• Lobby excellence: oversee lobby with housekeeping, catering and other departments.
• Escorting: connect visitors to their destinations.
• Security: stay vigilant to keep colleagues and visitors safe.

Skills

Experience 2y+ in premium hospitality

Excellent communication

Professional presentation

Outlook

Word

Teams

Chrome

Condeco visitor management

IT support mindset

Customer service focus (5★ hotel)

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Mitie Cleaning & Hygiene Services for Lloyds Banking Group in Halifax seeks a Lobby Ambassador (Corporate Receptionist) to deliver a 5-star visitor experience. You will host, greet, and assist visitors, manage check-ins, and support AV/IT in meeting spaces, while upholding security and high service standards.

The role requires 2+ years in premium hospitality or luxury corporate settings, outstanding communication, and professional presentation.