Guest Services Supervisor

Mitie Group plc.; Leeds; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

Mitie Group plc. is seeking an experienced corporate Guest Services Supervisor to lead Front of House at Lloyds Banking Group sites. The role is split between Halifax and Leeds, Monday to Friday, 40 hours per week, with a salary of £15.45 per hour.

You will own the day-to-day front of house operations, set high standards for service, support with AV queries, and contribute to team meetings. The role requires a visible, hands-on leader who can deliver five-star hospitality in a modern workplace.

Qualifications

• Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility.
• A natural leader who inspires confidence and brings people with them.
• Calm, professional, and solutions-focused — even under pressure.
• Excellent communication skills and a polished, welcoming presence.
• Someone who genuinely cares about people, service, and standards.
• Flexible, proactive, and happy to step in and support when it matters most.

Responsibilities

• Leading Front of House shifts with confidence, energy, and purpose.
• Setting the tone for exceptional customer service and professional standards.
• Being a role model for behaviours, presentation, and guest engagement.
• Supporting rotas, absence management, and last-minute cover when needed.
• Quality-checking service delivery and continuously raising the bar.
• Building strong working relationships with clients and stakeholders.

Skills

Hospitality experience

Front of House

Leadership

Communication skills

Customer-focused

Flexibility

Job description

Guest Services Supervisor, Mitie for Lloyds Banking Group

Location: Split time between Halifax and Leeds
Contract: Monday-Friday, 40 hours per week, £15.45 per hour

Deliver exceptional experiences. Lead with confidence. Make every day memorable.

Job Overview

We're looking for an experienced corporate Guest Services Supervisor who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace.

You'll own the day-to-day Front of House operation across your area, ensuring each site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence.

This role sits in our regional corporate integrated facilities management account area, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

What we are looking for

• Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility
• A natural leader who inspires confidence and brings people with them
• Calm, professional, and solutions-focused — even under pressure
• Excellent communication skills and a polished, welcoming presence
• Someone who genuinely cares about people, service, and standards
• Flexible, proactive, and happy to step in and support when it matters most

Main Duties

• Leading Front of House shifts with confidence, energy, and purpose
• Setting the tone for exceptional customer service and professional standards
• Being a role model for behaviours, presentation, and guest engagement
• Supporting rotas, absence management, and last‑minute cover when needed
• Quality-checking service delivery and continuously raising the bar
• Building strong working relationships with clients and stakeholders
• Rolling up your sleeves to support the team during busy or high-profile moments

Why Join Us?

• Be part of a team delivering outstanding workplace hospitality
• Work in a professional, high-profile environment where service really matters
• Clear opportunities to develop, grow, and progress into leadership roles
• Supportive management who value ideas, initiative, and ownership
• A role where you can truly make an impact — on guests, clients, and your team