Corporate Receptionist

Mitie Group plc.; Halifax; On-site; GBP 18,000 - 21,000; Full time

Job summary

Mitie is recruiting a Lobby Ambassador (Corporate Receptionist) for Lloyds Banking Group in Halifax. The role pays £13.45 per hour and requires availability Monday to Friday from 6:30am to 5pm, on-site at the Halifax site.

As the welcoming face of the workspace, you will deliver high-quality guest experiences, manage meeting rooms, and coordinate with facilities and FOH teams to uphold standards. Professional presentation is essential.

Qualifications

• Minimum 2 years' experience in high-end hotels, prestigious corporate workplaces or premium hospitality.
• Exceptional verbal, written and interpersonal communication.
• Immaculate grooming and personal presentation.
• Proficient with Outlook, Word, Teams, Chrome and Condeco visitor management.
• Ability to handle a high volume of queries across multiple platforms.

Responsibilities

• Host, greet and assist all visitors and colleagues with concierge-level service.
• Set up and reset meeting rooms and event spaces to specified layouts.
• Manage visitor check-ins and check-outs for smooth access and departure.
• Provide first-line response to IT/AV queries from colleagues in meeting rooms.
• Proactively manage queues and coordinate with FOH teams to uphold standards.
• Coordinate with housekeeping, catering and other departments to maintain the lobby.
• Escort visitors to their destinations and ensure security and safety at all times.

Skills

Guest services

Communication

Presentation

IT literacy

Customer service

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Halifax

Hourly: £13.45 per hr

Availability required: Monday to Friday 630am to 5pm

Reporting to: Regional Guest Services Lead

Role Overview:

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities:

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building
• Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties:

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.

Qualifications:

• Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service: "How can I help" mindset - aligned with that of a 5* hotel

Core Skills:

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.