Information Assistant

Nottingham Trent University; Nottingham; Vor Ort; GBP 26.000 - 27.000; Teilzeit

Benefits dieser Stelle

Generous holidays

Pension scheme

Facilities and benefits

Zusammenfassung

Nottingham Trent University is seeking an Information Assistant for Clifton Campus on an annualised hours contract (23 hours per week). The role sits in Libraries and Learning Resources, offering customer-focused support across face-to-face, telephone and online enquiries.

You will help users access online resources and software, and route complex questions to specialists. The post requires strong IT confidence and excellent service to a diverse user base.

Qualifikationen

• Excellent customer service skills and ability to work with a wide range of people.
• Confidence in using IT systems and experience supporting customers in a busy service environment.
• Ability to assist customers face-to-face, by phone and online.

Aufgaben

• Assist customers of libraries and learning resources with face-to-face, telephone and online enquiries.
• Help customers access online resources and use software, then refer specialist enquiries.
• Work on a rota completing a variety of tasks.

Kenntnisse

Customer service

IT systems

People skills

Jobbeschreibung

Job reference: 552527

Location: Clifton Campus

Employment type: Permanent Contract

Team: Libraries and Learning Resources

Closing date: 18/10/2026

School / Directorate: z.Libraries and Learning Resources

Salary / Grade: Grade D (£26,336 - £27,434 p.a. pro rata)

Where to find us

Get directions

Creating Welcoming Spaces for Learning, Teaching and Research.

Doing things differently.

Information Assistant - Clifton Campus

Salary: £26,336 - £27,434 per annum (pro rata)

This is an Annualised hours contract - 23 hours per week

Working Pattern

• 9am - 2pm Monday & Tuesday
• 8:45am - 5:15pm Saturday
• 1:45pm - 7:15pm Sunday
• During term-time
• Plus 8 additional summer Saturdays (10am - 2pm)

Interview Date: Wednesday 11th November 2026

About The Role

At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.
We want to make it easy for people to use our libraries and learning resources. And that's where you come in.
We're looking for an Information Assistant to join our friendly and welcoming customer service team.

What you'll be doing

This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources to providing practical help and guidance. You'll be the go‑to person for face‑face, telephone and online enquiries and assistance.
Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.

What you'll bring

You’ll bring your excellent customer service skills and ability to work effectively with a wide range of people. If you’ve got confidence in using IT systems and experience of supporting customers in a busy service environment, then we’d love to hear from you.

For any informal queries about the role or the LLR team, please contact Grace Carter (User Experience Team Leader) at [e-mail].

What we offer

We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future. We'll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities and a wide range of savings, discounts and benefits.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Take a look around the company

https://www.ntu.ac.uk/