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Oxford University Hospitals NHS Foundation Trust; Oxford; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to support the patient pathway within a specialty team, ensuring a comprehensive and efficient admin service from referrals to appointments. You will handle queries, maintain confidentiality, and work across departments to support service delivery during core hours 08:00–17:00, with flexibility to cover other roles.

The role is based at the Oxford trusts sites, contributing to Delivering Compassionate

Qualifications

• 1 year admin experience.
• Experience with EPR systems.

Responsabilités

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Assist with the processing of new referrals on Choose and Book / Directly Bookable / e-referral systems.
• To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures.
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
• Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Connaissances

1 year admin experience

EPR experience

Outils

EPR software

Description du poste

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to support the patient pathway within a specialty team, ensuring a comprehensive and efficient admin service from referrals to appointments. You will handle queries, maintain confidentiality, and work across departments to support service delivery during core hours 08:00–17:00, with flexibility to cover other roles.

The role is based at the Oxford trusts sites, contributing to Delivering Compassionate