Lived Experience & Insights Lead for Service Transformation

Change Grow Live; Sevenoaks; On-site; Confidential; Part time

Job summary

Change Grow Live in West Kent is seeking a Lived Experience and Insights Lead to shape the future of our West Kent services. You will listen deeply, translate lived experience into actionable insights and influence service development, innovation and transformation.

This 22.5-hour-per-week role sits within a 6‑month fixed‑term contract, requires travel across West Kent, and emphasizes partnership, collaboration and co‑production to keep people at the heart of change.

Qualifications

• Excellent listening and communication skills to translate lived experience into insights.
• Ability to facilitate workshops and gather diverse perspectives.
• Experience turning insights into actionable recommendations.

Responsibilities

• Lead lived experience and insights initiatives to influence service development, innovation and transformation.
• Collaborate with senior leaders to translate insights into practical improvements.
• Build partnerships and champion co-production across West Kent services.

Skills

Active listening

Facilitation skills

Stakeholder engagement

Analytical mindset

Collaboration

Curiosity

Travel flexibility

Job description

Change Grow Live in West Kent is seeking a Lived Experience and Insights Lead to shape the future of our West Kent services. You will listen deeply, translate lived experience into actionable insights and influence service development, innovation and transformation.

This 22.5-hour-per-week role sits within a 6‑month fixed‑term contract, requires travel across West Kent, and emphasizes partnership, collaboration and co‑production to keep people at the heart of change.