Live Music Account Growth Specialist

PPL PRS Ltd; Leicester Forest East; Presencial; GBP 25.000 - 35.000; Jornada completa

Descripción de la vacante

PPL PRS Ltd in the United Kingdom is seeking an Account Manager to manage a portfolio of Live Music customer accounts and support revenue growth through proactive relationship management and accurate invoicing.

You will build strong relationships with customers via phone, email and face-to-face meetings, monitor declarations, ensure timely payments, and collaborate with PRS for Music and PPL teams to resolve queries in line with SLAs.

Formación

• Minimum 2 years' experience in a lead generation or sales-targeted role in a customer-focused environment.
• Experience working within a team.
• Experience using Microsoft Office – Word, Excel, PowerPoint and Outlook.
• To be educated to A-Level standard (Ideally).

Responsabilidades

• Manage a portfolio of Live Music customer accounts.
• Maintain an excellent professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
• Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
• Ensure that your portfolio is constantly up to date in-line with our as-last process.
• Educate and advise customers, positively reinforcing the benefits of Live music.
• Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
• Identify growth opportunities through extensive research and frequent customer contact.
• Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
• Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
• Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA's.
• Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
• Work cooperatively and supportively with other teams where your expertise and knowledge can assist.

Conocimientos

Lead generation

Sales targets

Customer focused

Team working

Educación

A-Level standard

Herramientas

Microsoft Office

Descripción del empleo

PPL PRS Ltd in the United Kingdom is seeking an Account Manager to manage a portfolio of Live Music customer accounts and support revenue growth through proactive relationship management and accurate invoicing.

You will build strong relationships with customers via phone, email and face-to-face meetings, monitor declarations, ensure timely payments, and collaborate with PRS for Music and PPL teams to resolve queries in line with SLAs.