Head of Account Management

Live Nation (Music) UK Limited; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Show tickets

Unlimited leave

Farmiloe Building office

Arcade games

Onsite gym

Coffee bar

Lunch options

Staff events

Job summary

Live Nation Entertainment in London is seeking a Head of Account Management to lead the Marketing Partnerships team and drive renewal-focused client relationships with brands and agencies. The role ensures contracts are delivered efficiently from start to finish.

Based in Farringdon, this permanent role emphasizes process-driven management, stakeholder communication, and cross-functional collaboration to connect brands with Live Nation fans across events and campaigns.

Qualifications

• Proven experience in leadership roles with a renewal focus.
• Strong understanding of the client lifecycle with the ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to meet deadlines and manage multiple priorities.
• Experience in/at a rights holder business.
• Experience with a brand who has operated similar partnerships.
• Project management or Managerial certification.

Responsibilities

• Provide an accurate reflection of partner/partnership satisfaction and performance to VP.
• Guide the team in ensuring efficient, organised and smooth account management with our partners - we want to make working with our businesses feel easy.
• Mentor through escalation and problem solving, being an escalation resolver where required.
• Ensure client objectives are the core focus of the account management team, identifying potential hurdles in advance.
• Be the voice in the room to challenge our processes to explore simpler or more effective processes for our partners.

Skills

Leadership

Client lifecycle

Communication

Analytical skills

Deadline management

Job description

Job Summary

Company: Live Nation
Department: Marketing Partnerships
Location: Farringdon, London
Reports to: VP, Account Management
Working Hours: Mon - Fri 10 - 6 with evenings and weekends as required
Contract type: Permanent

The Marketing Partnerships team works with a large number of brands to deliver commercial partnerships in the live music space - yes music is at the heart of what we do, but brand strategy and searching for new, creative ways to connect brands with our passionate fans is really what makes us excited. The Head of Account Management is responsible for leading an arm of the Account Management team which is tasked to fulfil multiple partnership contracts with precision and great organisation. These accounts are often a combination of brand or agency led agreements, and may be new to our business or festival fields altogether. Therefore, we are looking for a confident tactician who can ensure our partners get from start to finish in the most efficient and seamless way, allowing us to support them in achieving objectives.

What we can offer you

• tickets to shows and festivals
• unlimited annual leave
• beautiful office in the newly opened Farmiloe Building in Farringdon, London
• arcade games in the basement games room
• onsite gym equipment plus fitness and meditation classes
• fully stocked complimentary coffee bar with a barista to serve you your favourite coffee as you walk into the office
• heavily subsidised lunch options
• regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent

Competencies / Skills / Knowledge / Experience

You will be asked for examples of the below within the hiring process:

• Required
  • Proven experience in leadership roles with a renewal focus.
  • Strong understanding of the client lifecycle with the ability to build and maintain strong client relationships.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to meet deadlines and manage multiple priorities.
• Preferred
  • Experience in/at a rights holder business.
  • Experience with a brand who has operated similar partnerships.
  • Project management or Managerial certification.

Behaviours

• A process driven approach to create consistency across the team - clear, simple and effective processes where needed.
• Ability to problem solve with a calm and analytical manner - understanding the best route to solve issues which benefits both our partners and internal business.
• Excellent communication and relationship understanding - this role will face difficult conversations both internally and externally as an escalation point.
• Being able to address these with an understanding yet often firm approach is vital to the role’s success.

What the role includes

• For manager: Provide an accurate reflection of partner/partnership satisfaction and performance to VP. Where VP sets vision and objective of the Account Management team, implement the necessary processes and tools to allow the team to succeed.
• For team they manage: Guide the team in ensuring efficient, organised and smooth account management with our partners - we want to make working with our businesses feel easy. Mentor through escalation and problem solving, being an escalation resolver where required.
• For their clients: Ensure client objectives are the core focus of the account management team, identifying potential hurdles in advance that should be addressed and overcome for seamless client servicing. Where needed, be the voice in the room to challenge our processes to explore simpler or more effective processes for our partners.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

For additional information, visit www.livenationentertainment.com