Live Music Advisor

PPL PRS Ltd; Leicester Forest East; On-site; GBP 25,000 - 35,000; Full time

Job summary

PPL PRS Ltd in the United Kingdom is seeking an Account Manager to manage a portfolio of Live Music customer accounts and support revenue growth through proactive relationship management and accurate invoicing.

You will build strong relationships with customers via phone, email and face-to-face meetings, monitor declarations, ensure timely payments, and collaborate with PRS for Music and PPL teams to resolve queries in line with SLAs.

Qualifications

• Minimum 2 years' experience in a lead generation or sales-targeted role in a customer-focused environment.
• Experience working within a team.
• Experience using Microsoft Office – Word, Excel, PowerPoint and Outlook.
• To be educated to A-Level standard (Ideally).

Responsibilities

• Manage a portfolio of Live Music customer accounts.
• Maintain an excellent professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
• Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
• Ensure that your portfolio is constantly up to date in-line with our as-last process.
• Educate and advise customers, positively reinforcing the benefits of Live music.
• Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
• Identify growth opportunities through extensive research and frequent customer contact.
• Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
• Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
• Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA's.
• Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
• Work cooperatively and supportively with other teams where your expertise and knowledge can assist.

Skills

Lead generation

Sales targets

Customer focused

Team working

Education

A-Level standard

Tools

Microsoft Office

Job description

Key Details

To manage a portfolio of Live Music customers in order to support achievement of revenue and growth targets and customer retention.

To develop and maintain excellent business relationships with Live Music customers through regular contact e.g., phone, email, face to face.

What you will be doing

• Manage a portfolio of Live customer accounts.
• Maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
• Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
• Ensure that your portfolio is constantly up to date in-line with our as-last process.
• Educate and advise customers, positively reinforcing the benefits of Live music.
• Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
• Identify growth opportunities through extensive research and frequent customer contact.
• Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
• Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
• Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA's.
• Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
• Work cooperatively and supportively with other teams where your expertise and knowledge can assist.

You will have

• To be educated to A- Level standard (Ideally)
• Minimum 2 years' experience successfully working within a lead generation or sales targeted role, within a customer focused environment
• Experience of working within a team
• Experience using Microsoft Office - Word, Excel, PowerPoint and Outlook