Live In Care Coordinator

Helping Hands; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in personal care services seeks an experienced Care Coordinator to join their team in Gillingham. This role is crucial for ensuring high-quality live-in care service delivery, managing carer deployment, and facilitating effective customer support. Ideal candidates will possess strong customer service skills, organizational abilities, and relevant IT literacy. In addition to a competitive salary, benefits include 23 days of annual leave, training opportunities, and a supportive work environment.

Benefits

23 days annual leave plus 8 days Bank Holidays

Access to Employee Assistance programme

Ongoing mentoring and training

Fun and social team environment

Eligibility for Blue Light Card

Qualifications

• Experience of customer care and complaint handling required.
• Proficiency in Microsoft Word and Excel essential.
• Strong organisational skills necessary.

Responsibilities

• Manage customer and carer queries effectively.
• Provide updates on carer availability.
• Schedule placements for carers with customers.

Skills

Customer Service

Attention to Detail

Problem Solving

Organisational Skills

IT Literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.

As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.

Main Responsibilities:

• Manage customer and carer queries and action effectively and efficiently
• Provide Managers with up to date information on carer availability, contact information and support with queries
• Manage and maintain customer and carer files
• Support in the recruitment of carers from the UK and internationally.
• Schedule placements for carers ensuring customers and carers are effectively matched

Who you are:

The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.

In return we offer a competitive salary and the following benefits:

• No requirement to deliver hands on care
• 23 days annual leave plus 8 days Bank Holidays
• Access to an Employee Assistance programme
• A professional but fun and social team environment
• Ongoing mentoring and training
• Eligibility to apply for a Blue Light Card

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.