Client Care Coordinator

MSI Reproductive Choices UK; London; On-site; GBP 27,000; Full time

Job summary

Join MSI UK as a Client Care Coordinator and be the welcoming voice for clients seeking reproductive healthcare. In this full-time role, you'll manage phone consultations and administrative tasks, ensuring a compassionate approach to care. Enjoy a supportive team environment with opportunities for personal and professional growth.

Benefits

Competitive salary with progression opportunities

Up to 5% employer pension contribution

24/7 Employee Assistance Programme

Paid training and apprenticeship opportunities

Birthday Bonus day off

Qualifications

• Prior experience in healthcare is desirable but not essential.
• Strong communication skills to support clients effectively.
• Ability to handle phone consultations and administrative tasks.

Responsibilities

• Handle a variety of administrative tasks including phone consultations and data processing.
• Provide essential support and guidance to clients both in person and over the phone.
• Ensure seamless client care through effective communication.

Skills

Client Care

Communication

Administrative Support

Job description

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Contract Type: Permanent

Hours: Full time, 37.5 hours per week

Salary: £26,976.16 (depending on experience and skills)

What Can We Offer You

• Financial Reward: Take advantage of a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a set schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.
  
  

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you’ll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training.

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.