Care Coordinator - Harness North PCN

NHS; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

An exciting opportunity to join a thriving Primary Care Network as a Care Coordinator, focusing on personalized care delivery for vulnerable patients. The role involves coordinating with teams and utilizing healthcare data analysis for improving service efficiencies in a collaborative environment.

Qualifications

• Experience in complex administrative procedures.
• Knowledge of community health and social care systems.
• Experience working in a healthcare setting.

Responsibilities

• Coordinate care for patients across multiple services.
• Liaise with healthcare teams to ensure effective care delivery.
• Manage and track referrals and appointments.

Skills

Communication

Problem Solving

Healthcare Data Analysis

Digital Collaboration

Education

GCSE or A Level in English and Maths

Personalised Care Institute Training

Tools

EMIS

Microsoft Office

Digital Collaboration Tools

Job description

This is an exciting opportunity to join a thriving Primary Care Network in North West London. As a Care Coordinator you will focus on providing personalised carebased on local needs and health priorities. Working as part of a team to deliver well-coordinatedcare, especially to vulnerable patients or those with complex health issues.

This job requirescollaboration with GP practices, the Local Authority and other organisations to ensure patients getthe best care at the time.The post-holder will work closely with practices within the PCN, requiring strong communicationand problem-solving skills, along with a deep understanding of healthcare data analysis andperformance monitoring.

The role will focus on identifying trends, improving service efficienciesand reducing health inequalities by enabling targeted interventions for key patient groups.

By collaborating with primary care colleagues and wider healthcare stakeholders, the CareCoordinator will support the network in navigating an evolving healthcare landscape, ensuringinformed decision-making and contributing to the continuous improvement of patient outcomesand service delivery.

INTERVIEWS WILL BE HELD ON THURSDAY 19TH JUNE

Main duties of the job

Coordinate care for patients across multiple services and health professionals

Liaise with patients, carers and healthcare teams to ensure effective care delivery

Assist with patient assessments, care plans and follow-up activities

Support patients with accessing community resources and health services

Manage and track referrals and appointments to ensure timely care delivery

Create and run searches using EMIS to extract and analyse relevant data.

Develop and maintain templates, protocols and concepts in EMIS to streamline practiceworkflows.

Utilise clinical tools such as Abtrace, iPlato, and Accurx to enhance digital healthcare deliveryacross practices.

Undertake additional responsibilities aligned with the role as directed by the ProgrammeDirector.

About us

Harness Care Ltd and Harness Primary Care Networks (North and South) provides general andextended medical services to a population of 150,000 patients residing across Brent.

Harness North PCN consists of 10 GP practices based over 8 sites, caring for a population of over75,000 patients.

We work together with a range of local providers, including acute trusts, community services, socialcare, voluntary sector and patient participation groups, to offer more personalised, co-ordinatedhealth and social care to our local population.

Job responsibilities

The Care Coordinator within a Primary Care Network will focus on providing personalised carebased on local needs and health priorities.

They work as part of a team to deliver well-coordinatedcare, especially to vulnerable patients or those with complex health issues. This job requirescollaboration with GP practices, the Local Authority and other organisations to ensure patients getthe best care at the time.

The post-holder will work closely with practices within the PCN, requiring strong communicationand problem-solving skills, along with a deep understanding of healthcare data analysis andperformance monitoring.

The role will focus on identifying trends, improving service efficienciesand reducing health inequalities by enabling targeted interventions for key patient groups.

By collaborating with primary care colleagues and wider healthcare stakeholders, the CareCoordinator will support the network in navigating an evolving healthcare landscape, ensuringinformed decision-making and contributing to the continuous improvement of patient outcomesand service delivery.

Person Specification

Experience

• Experience in complex administrative procedures
• Competent in the use of Office applications
• Experience of working in a healthcare setting
• Experience in coordination or project roles
• Knowledge of community health and social care systems
• Familiarity with EMIS clinical software

Values & Behaviours

• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to unexpected demands
• Ability to concentrate and focus, managing interruptions and
• unpredictable requests and pressing service issues
• Demonstrate visible leadership

Qualifications

• Educated to GCSE or A Level standard in English and Maths
• Enrolled in or previously completed the Personalised Care Institute
• training

Skills

• Able to build network links with external organisations as an
• ambassador for the Primary Care Network
• Ability to communicate effectively and professionally with colleagues
• from a wide variety of healthcare professions and diverse groups
• Editing/running searches and reports in EMIS
• Knowledge of digital collaboration tools (e.g., Teams, SharePoint)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.