Life - Individual Claims Assessor

www.topfinancialjobs.co.uk - Jobboard; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company seeks an experienced Life Claims Assessor to manage claims efficiently while providing excellent customer service. This fully remote position offers an opportunity to impact customers positively during their times of need. Candidates must demonstrate strong interpersonal skills, organizational abilities, and a proactive attitude towards workload management.

Qualifications

• Recent experience of assessing claims for underwritten protection products.
• Well-organized with the ability to manage several tasks effectively.
• Desire to deliver excellent customer service and a proactive attitude.

Responsibilities

• Manage Individual Protection claims from notification to final settlement.
• Communicate with clients and service providers to obtain information and explain requirements.
• Contribute ideas for improving the claims business process.

Skills

Excellent inter-personal skills

Communication skills

Organizational skills

Customer service orientation

Proactive attitude

Job description

Contract - 6 months (Possible extension)
Location - Fully Remote

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:

Assessment of claims in line with the client claims philosophy and policy terms and conditions.

Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:

Obtain further information in relation to claims or potential claim enquiries

Explain claims requirements and decisions

Resolve appeals and complaints

Build and maintain relationships with intermediaries and service providers

Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.

Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.

Key requirements

Recent experience of assessing claims for underwritten protection products

Excellent inter-personal and communication skills

Well-organised and ability to manage several tasks at the same time

Desire to deliver excellent customer service. A demonstrable 'can-do' attitude with the ability to pro-actively manage workload.