Live Flight Ops Service Assurance Specialist

easyJet; Luton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

20% bonus

7% employer pension

Private medical insurance

25 days holiday

Staff travel benefits

Flexible benefits package including u

Job summary

easyJet is seeking a Service Assurance Specialist to support Connected Crew & Optimised Flying, ensuring real-time services are stable for pilots, cabin crew and flight operations. The role sits in the Crew Device and Platform team, coordinating incidents, service readiness and continuous improvement across suppliers and partners.

You will work in a hybrid environment with a strong emphasis on collaboration, documentation, and operational excellence, drawing on experience in live aviation tech

Qualifications

• Experience supporting technology services in a complex live environment with a good understanding of service assurance and IT service-management processes.
• Able to coordinate across internal teams and third-party suppliers when priorities move quickly.
• Strong documentation, testing, support ownership and recovery planning skills.

Responsibilities

• Coordinate incidents and operational readiness across product teams, suppliers and partners.
• Monitor live services to ensure stability and reliability for pilots, cabin crew and flight operations.
• Lead disruption management and ensure new services are fully ready before release.

Skills

ITIL knowledge

Incident management

Service assurance

Stakeholder coordination

Operational readiness

Job description

easyJet is seeking a Service Assurance Specialist to support Connected Crew & Optimised Flying, ensuring real-time services are stable for pilots, cabin crew and flight operations. The role sits in the Crew Device and Platform team, coordinating incidents, service readiness and continuous improvement across suppliers and partners.

You will work in a hybrid environment with a strong emphasis on collaboration, documentation, and operational excellence, drawing on experience in live aviation tech