Live Flight Ops Service Assurance – Connected Crew

easyJet Airline Company PLC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary + up to 20% in

Private medical insurance

25 days holiday + bank holidays

Annual staff travel credit

Excellent staff travel benefits

Flexible benefits package including L?

Job summary

easyJet is seeking a Service Assurance Specialist – Connected Crew & Optimised Flying to help keep critical live services stable for pilots and cabin crew. You’ll coordinate incidents, drive readiness and continuous improvement across product teams, suppliers and operations partners in a hybrid Luton-based role.

You’ll work with Product Managers and Operational Support Analysts to ensure reliable, observable IT services that support flight operations and crew information systems, with an

Qualifications

• Experience supporting technology services in a complex live environment.
• Strong troubleshooting and analytical skills for incident data.
• Clear communicator able to coordinate across multiple teams during disruption.

Responsibilities

• Coordinate service assurance and incidents across product teams, suppliers and partners.
• Oversee operational readiness, testing and handover for new services.
• Capture documentation, runbooks and recovery plans for live operations.

Skills

Service assurance

Incident management

ITIL

Cross-team collaboration

Job description

easyJet is seeking a Service Assurance Specialist – Connected Crew & Optimised Flying to help keep critical live services stable for pilots and cabin crew. You’ll coordinate incidents, drive readiness and continuous improvement across product teams, suppliers and operations partners in a hybrid Luton-based role.

You’ll work with Product Managers and Operational Support Analysts to ensure reliable, observable IT services that support flight operations and crew information systems, with an