Connected Crew & Flight Ops Service Assurance Specialist

EasyJet Plc; Luton; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life assurance

Flexible benefits package

Staff travel discount

Annual credit for easyJet holidays

Work Away scheme

EV lease salary sacrifice

Job summary

easyJet is seeking a Service Assurance Specialist – Connected Crew & Optimised Flying to safeguard crew and fuel systems. You will support real-time operational service assurance, governance, and on-call incident management within the Crew Device and Platform team.

You will collaborate with product managers and vendors to resolve issues, ensure readiness for new features, and maintain KPIs like OTP and CPS across Europe’s leading low-cost network.

Qualifications

• Strong understanding of IT service management and incident management in live environments.
• Experience coordinating third-party suppliers and multi-vendor integrations.
• Track record in managing service transitions, tests, and documentation workflows.
• Experience tracking service health and KPIs (OTP, CPS, CSAT).
• Willingness to participate in an out-of-hours on-call rota for critical incidents.

Responsibilities

• Support standardised ITIL/ITSM processes across crew, safety, and fuel optimisation systems.
• Coordinate and elevate operational incidents to minimise disruption for crew and pilots.
• Investigate recurring issues to safeguard OTP and fuel efficiency KPIs.
• Manage operational validation and knowledge transfer before new tech goes live.
• Collaborate with Product Managers, Tech Specialists, and vendors to resolve issues.

Skills

ITIL/ITSM

Supplier Coordination

Operational Readiness

Metrics & Observability

On-call availability

Aviation tech familiarity

Domain knowledge: crew devices

Job description

easyJet is seeking a Service Assurance Specialist – Connected Crew & Optimised Flying to safeguard crew and fuel systems. You will support real-time operational service assurance, governance, and on-call incident management within the Crew Device and Platform team.

You will collaborate with product managers and vendors to resolve issues, ensure readiness for new features, and maintain KPIs like OTP and CPS across Europe’s leading low-cost network.