Airport Operations Service Assurance Lead

EasyJet Plc; Luton; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

easyJet Plc is seeking a Service Assurance Specialist within the Airport Operations Delivery team. The role focuses on operational service assurance, governance, readiness, and integration across airport product groups.

You will work with Product Managers, Technical Specialists, and stakeholders to ensure stability and resilience of airport technologies and services. Day-to-day activities include on-call major incident support, governance enforcement, and continuous improvement across the

Qualifications

• Experience in operational technology services in live environments.
• Strong understanding of IT service management and governance.
• Ability to coordinate across product teams, suppliers, and airports.

Responsibilities

• Support operational service assurance activities across airport technologies and environments.
• Assist with ITSM processes and governance across the mission.
• Coordinate incident management and communications during disruptions.
• Contribute to continuous improvement and resilience of airport operations.

Skills

Operational support

Service assurance

Incident management

ITSM / ITIL

Stakeholder collaboration

Tools

ITSM tools

Job description

easyJet Plc is seeking a Service Assurance Specialist within the Airport Operations Delivery team. The role focuses on operational service assurance, governance, readiness, and integration across airport product groups.

You will work with Product Managers, Technical Specialists, and stakeholders to ensure stability and resilience of airport technologies and services. Day-to-day activities include on-call major incident support, governance enforcement, and continuous improvement across the