Airport Ops Service Assurance Specialist – Hybrid

EasyJet Plc; Luton; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Up to 20% bonus

25 days holiday

BAYE / SAYE schemes

Staff travel benefits

Job summary

EasyJet Plc is seeking a Service Assurance Specialist within the Airport Operations Delivery team to support operational service assurance, governance, and service integration across four product groups. You will help ensure stability, resilience, and continuity of airport technologies and services, coordinating with managers, suppliers, and airport stakeholders, including major incident handling.

The role includes on-call duties for major incidents, on-call support, and collaboration across

Qualifications

• Strong understanding of operational support, service assurance, incident management, and service management processes within complex operational environments.
• Experience supporting operational technology services and supplier-managed services within live operational environments.
• Understanding of airport and ground operations processes, operational environments, and airport operational technologies.
• Understanding and experience in IT service management (ITSM) and ITIL processes.

Responsibilities

• Support operational service assurance activities across airport operational technologies, products, suppliers, and operational environments.
• Support execution of standardised IT service management (ITSM) processes and operational governance activities across the Airport & Ground Experience mission.
• Ensure operational support processes, governance standards, and service assurance activities are consistently applied across operational services and suppliers.
• Support the management, coordination, and escalation of operational incidents affecting airport operational services and technologies.
• Assist with coordination and facilitation of major operational incidents, minimising disruption to airport operations and operational users.
• Support operational communications, incident tracking, and stakeholder coordination during operational incidents and service disruption events.

Skills

Operational support

Incident management

ITSM/ITIL

Operational governance

Stakeholder coordination

Product/Platform coordination

Monitoring/Observability

Operational readiness

Tools

ITSM tools

Job description

EasyJet Plc is seeking a Service Assurance Specialist within the Airport Operations Delivery team to support operational service assurance, governance, and service integration across four product groups. You will help ensure stability, resilience, and continuity of airport technologies and services, coordinating with managers, suppliers, and airport stakeholders, including major incident handling.

The role includes on-call duties for major incidents, on-call support, and collaboration across