Hybrid Service Assurance Specialist: Connected Crew

easyJet; Luton; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

25 days holiday + bank holidays

Annual credit towards an easyJetoliday

Excellent staff travel benefits

Flexible benefits package including +"

Job summary

easyJet is seeking a Service Assurance Specialist to oversee the Connected Crew & Optimised Flying tech stack in a hybrid Luton role. You’ll monitor live services, coordinate incident response and work with product owners, engineering and operations to keep pilots, crew and flights moving.

You’ll translate incident data into improvements, maintain readiness for deployments and ensure documentation, testing and recovery plans are sound.

Qualifications

• Experience supporting technology services in a live environment.
• Strong knowledge of incident management and IT service management.
• Comfort coordinating across internal teams and third-party suppliers.
• Good troubleshooting and analytical skills to drive improvements.

Responsibilities

• Coordinate service assurance and incidents for connected crew tech.
• Support operational readiness and continuous improvement across teams.
• Collaborate with product, suppliers and operations to keep services stable.

Skills

Service assurance

Incident management

IT service-management

Coordination across teams

Tools

ITIL

Job description

easyJet is seeking a Service Assurance Specialist to oversee the Connected Crew & Optimised Flying tech stack in a hybrid Luton role. You’ll monitor live services, coordinate incident response and work with product owners, engineering and operations to keep pilots, crew and flights moving.

You’ll translate incident data into improvements, maintain readiness for deployments and ensure documentation, testing and recovery plans are sound.