Service Assurance Specialist – Connected Crew & Optimised Flying

easyJet Airline Company PLC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary + up to 20% in

Private medical insurance

25 days holiday + bank holidays

Annual staff travel credit

Excellent staff travel benefits

Flexible benefits package including L?

Job summary

easyJet is seeking a Service Assurance Specialist – Connected Crew & Optimised Flying to help keep critical live services stable for pilots and cabin crew. You’ll coordinate incidents, drive readiness and continuous improvement across product teams, suppliers and operations partners in a hybrid Luton-based role.

You’ll work with Product Managers and Operational Support Analysts to ensure reliable, observable IT services that support flight operations and crew information systems, with an

Qualifications

• Experience supporting technology services in a complex live environment.
• Strong troubleshooting and analytical skills for incident data.
• Clear communicator able to coordinate across multiple teams during disruption.

Responsibilities

• Coordinate service assurance and incidents across product teams, suppliers and partners.
• Oversee operational readiness, testing and handover for new services.
• Capture documentation, runbooks and recovery plans for live operations.

Skills

Service assurance

Incident management

ITIL

Cross-team collaboration

Job description

Job Description - Service Assurance Specialist – Connected Crew & Optimised Flying (17484)

Job Description

Description

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Join easyJet as a Service Assurance Specialist – Connected Crew & Optimised Flying and play a critical role in keeping our airline moving with the unique opportunity to support the technology driving our pilots, cabin crew, and flight operations teams.

Luton | Full-time | Hybrid

We support hybrid working, and you’ll spend 40-60% of your time each month in the office.

You’re someone who stays calm when technology affects the live operation, brings the right people together and keeps services stable for pilots, cabin crew and flight operations teams.

The opportunity

Connected Crew & Optimised Flying brings together the technology behind real-time crew information, crew training, safety intelligence and flight and fuel optimisation across easyJet’s network. These services support confident decisions, operational continuity and more efficient flying every day.

As Service Assurance Specialist, you’ll help keep this technology stable, resilient and ready for operation. Working within the Crew Device and Platform team, you’ll coordinate service assurance, incidents, operational readiness and continuous improvement across product teams, suppliers and operational partners.

“This role is at the point where technology meets the live flying operation. We need someone who can coordinate clearly during disruption, spot recurring issues and make sure new services are genuinely ready before they reach our crews.” Head of Technology: Connected and Optimised Flight Operations Products

The team & culture

You’ll work closely with Product Managers, Technical Specialists, Operational Support Analysts, suppliers and colleagues across crew, training, safety and flight operations. The environment is collaborative and operationally focused, with clear standards, shared accountability and a strong emphasis on learning from incidents rather than simply moving on from them.

Requirements of the Role

What we’re looking for

You’ll have experience supporting technology services in a complex live environment, with a good understanding of service assurance, incident management and IT service-management processes. You’ll be comfortable coordinating across internal teams and third‑party suppliers when priorities are moving quickly.

You’ll understand operational readiness, service transition and the importance of clear documentation, testing, support ownership and recovery plans. Strong troubleshooting and analytical skills will help you turn incidents and service data into practical improvements.

You’ll be a clear communicator who builds constructive relationships with technical and operational colleagues. You can organise activity across several teams, influence without direct authority and keep people informed during disruption.

Experience in aviation, flight operations or crew technology would be useful, as would knowledge of ITIL, operational monitoring, observability or supplier‑led environments. What matters most is your judgement, coordination and commitment to reliable operational service.

What you’ll get

• Competitive base salary + up to 20% bonus
• Private medical insurance
• 25 days holiday + bank holidays
• Annual credit towards an easyJet holiday
• Excellent staff travel benefits
• Flexible benefits package including share schemes

Diversity isn't a checkbox — it's how we fly

Reliable services are built by people who notice different risks, ask different questions and bring different operational experiences. Whatever your background, if you can collaborate calmly, communicate clearly and help teams learn and improve, we’d like to hear from you.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.