Flight Ops Support Analyst: Live Data & Incidents

EasyJet Plc; Luton; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus up to 20%

25 days holiday

Life Insurance

Staff travel benefits

Work Away Scheme

Flexible benefits

Share schemes

Job summary

easyJet is seeking an Operational Support Analyst to join the Connected Crew & Optimised Flying mission in Airline Operations Technology. You will provide day‑to‑day operational support and service management to keep critical applications and data stable, reliable, and secure across three areas: Connected Crew, Safety & Crew Training, and Fuel Optimisation.

Working with product managers and delivery teams, you will ensure system health, assist with testing, manage access, and deliver clear

Qualifications

• Experience in IT/application support or operational service management.
• Strong troubleshooting ability and logical problem solving.
• Experience handling P1/P2 incidents and service-level expectations.
• Understanding of how cloud software and live data feeds interconnect.
• Experience using monitoring tools or dashboards for service health.
• Excellent written and verbal communication; able to explain tech to non-tech.
• Strong organizational skills for multiple tasks in busy periods.
• Experience in airline, airport, transport, or 24/7 environments.

Responsibilities

• Provide day-to-day operational support for applications and data, resolving incidents within SLAs.
• Assist during major P1/P2 incidents, coordinating with teams and suppliers for fast recovery.
• Triaging issues and routing hardware/MDM problems to platform teams.
• Monitor health dashboards to detect glitches, data drops, or delays.
• Assist testing and readiness checks for new features in live ops.
• Manage user access and permissions per security policies.
• Produce operational reports and dashboards to track trends and supplier performance.
• Participate in out-of-hours on-call rota.

Skills

IT application support

Troubleshooting

Incident management (P1/P2)

Cloud & live data feeds

Monitoring dashboards

Clear communication

Organizational skills

Airline/24/7 ops knowledge

Tools

ServiceNow

Jira

Confluence

MDM concepts

Job description

easyJet is seeking an Operational Support Analyst to join the Connected Crew & Optimised Flying mission in Airline Operations Technology. You will provide day‑to‑day operational support and service management to keep critical applications and data stable, reliable, and secure across three areas: Connected Crew, Safety & Crew Training, and Fuel Optimisation.

Working with product managers and delivery teams, you will ensure system health, assist with testing, manage access, and deliver clear