Flight Ops Systems Support Analyst

EasyJet Plc; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

easyJet plc in London is seeking an Operations Support Analyst to join the Connected Crew & Optimised Flying mission within Airline Operations Technology. You will provide day-to-day operational support for mission-critical applications and data, ensuring stability, security, and reliability in live operations.

You will work with Product Managers and Technical Specialists to monitor system health, implement changes safely, and support incident response to ensure safe, punctual flights across

Responsibilities

• Provide day-to-day operational and technical support for applications and data, ensuring incidents are resolved within agreed service levels.
• Support the response during major P1 and P2 incidents, coordinating with internal teams and external software suppliers for fast service recovery.
• Triage operational issues effectively, resolving software and data problems directly while routing hardware or MDM issues to appropriate platform teams.
• Monitor system health dashboards and data links to catch technical glitches, data drops, or tracking delays before they impact flights, crew, or compliance.
• Assist with testing, validation, and operational readiness checks to ensure new features and software updates land smoothly in live operations.
• Manage user access and permissions across operational platforms in line with airline security policies and regulatory compliance standards.
• Produce straightforward operational reports and dashboards to highlight service trends and track supplier performance.
• Take part in an out-of-hours on-call rota to provide support for critical operational incidents.

Job description

easyJet plc in London is seeking an Operations Support Analyst to join the Connected Crew & Optimised Flying mission within Airline Operations Technology. You will provide day-to-day operational support for mission-critical applications and data, ensuring stability, security, and reliability in live operations.

You will work with Product Managers and Technical Specialists to monitor system health, implement changes safely, and support incident response to ensure safe, punctual flights across