Live Event Duty Manager: Catering & Bars

Freemans-Event-Partners; South Kesteven; On-site; GBP 30,000 - 45,000; Part time

Job summary

Freemans-Event-Partners is seeking a Duty Manager for Catering & Bars to lead frontline teams across Greenfield events. You will oversee safe, profitable delivery of multiple outlets from build to breakdown, ensuring guest satisfaction and high food safety standards.

In this fast-paced live-event environment you’ll coach managers, manage staffing and stock, drive exceptional service, and resolve issues quickly while maintaining compliance with licensing and safety requirements.

Qualifications

• Previous experience managing catering or bar operations.
• Experience within large-scale events, festivals or stadia.
• Strong leadership and communication skills.
• Ability to work under pressure.
• Strong organisational skills.
• Excellent decision-making ability.
• Customer-focused mindset.
• Flexible approach to working hours.
• Full UK Driving Licence (preferred).
• Willingness to travel nationwide.

Responsibilities

• Take responsibility for designated catering and bar operations during event delivery.
• Support the Event Manager in delivering all food and beverage operations.
• Ensure all outlets are fully operational before gates open.
• Monitor service standards throughout trading.
• Respond quickly to operational issues and implement effective solutions.
• Ensure all units remain fully stocked and operational.
• Coordinate stock replenishment throughout the event.
• Support opening and closing procedures.
• Conduct regular operational walkarounds across site.
• Lead, motivate and support Managers, Supervisors and casual event staff.
• Deliver pre-shift briefings.
• Ensure staff understand service expectations and operational objectives.
• Manage staff welfare throughout shifts.
• Deal professionally with performance issues.
• Coach and develop team members during live operations.
• Promote a positive, inclusive and high-performing team culture.
• Manage staffing levels to maximise productivity.
• Champion exceptional customer service.
• Resolve customer complaints professionally.
• Ensure queues are managed effectively.
• Support premium hospitality standards where applicable.
• Drive service speed without compromising quality.
• Ensure compliance with Food Safety legislation, Health & Safety requirements, Licensing regulations, Challenge 25 procedures and company policies.
• Conduct food safety checks.
• Ensure temperature records are completed.
• Monitor allergen compliance.
• Ensure safe working practices.
• Support achievement of budgeted sales.
• Minimise waste.
• Monitor stock control procedures.
• Ensure accurate cash handling where required.
• Report financial discrepancies immediately.
• Act as the link between Event Management and operational teams.
• Maintain regular communication with Unit Managers.
• Escalate issues promptly.
• Attend management briefings.
• Complete operational reports.
• Take ownership of equipment failures, staffing shortages, guest complaints, stock shortages, weather disruption, licensing issues and welfare concerns with a calm, professional and solutions-focused approach.
• Assist with venue setup.
• Support unit mobilisation.
• Check operational readiness.
• Verify staffing levels.
• Ensure compliance documentation is completed.
• Lead operational delivery.
• Monitor service standards.
• Support managers.
• Drive sales opportunities.
• Maintain safety standards.
• Resolve operational challenges.
• Ensure safe close-down.
• Support stock reconciliation.
• Assist with equipment pack-down.
• Complete operational reporting.
• Ensure venue is left to required standards.

Skills

Leadership

Operations planning

F&B Operations

Health & Safety

Food Safety

Stock Management

Labour Management

Guest Experience

Conflict Resolution

Team Development

Communication

Commercial Awareness

Time Management

Decision Making

Education

Personal Licence Holder

Level 3 Food Safety

IOSH Managing Safely

First Aid at Work

Tools

EPOS systems

Job description

Freemans-Event-Partners is seeking a Duty Manager for Catering & Bars to lead frontline teams across Greenfield events. You will oversee safe, profitable delivery of multiple outlets from build to breakdown, ensuring guest satisfaction and high food safety standards.

In this fast-paced live-event environment you’ll coach managers, manage staffing and stock, drive exceptional service, and resolve issues quickly while maintaining compliance with licensing and safety requirements.