File Handler Litigated Credit Hire

Davies; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in claims management seeks a Litigated Credit Hire Specialist in Leeds. This role involves investigating and managing credit hire claims, developing client relationships, and ensuring compliance with legal standards. Ideal candidates will have litigation experience and strong negotiation skills, contributing to a supportive team environment.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Pension contribution: 5% Employee / 3% Employer

Davies Incentive Plan

Wellbeing support including online GP

Qualifications

• Experience in litigation and handling credit hire files with evidence of managing own caseload.
• Initiative, planning, and prioritization skills.
• Calmness under pressure.

Responsibilities

• Managing a caseload of DA credit hire and injury files under supervision.
• Reviewing and analyzing files throughout the case lifecycle.
• Negotiating with third-party solicitors via telephone.

Skills

Negotiation

Communication

Decision Making

IT Skills

Education

At least 5 GCSEs or equivalent

Degree or LPC preferred

Tools

Case Management System

Microsoft Word

Microsoft Outlook

Job description

File Handler Litigated Credit Hire

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

As a Litigated Credit Hire Specialist at Keoghs, you'll be part of a team dedicated to representing clients in high-stakes credit hire cases. This role provides an excellent opportunity to investigate Litigated Credit Hire claims, primarily handling claims up to £25,000. The File Handler's responsibilities include investigating claims submitted from specific opponents and working towards repudiating these claims successfully. This is a fantastic chance to gain experience in credit hire claims within a supportive team environment.

Benefits

• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Hybrid working (only 1 day in the office)
• Simply Health Care Cash Plan
• Pension contribution: 5% Employee / 3% Employer

Key Accountabilities

The role involves managing a caseload of DA credit hire and injury files under supervision. You will handle instructions from litigation to conclusion, including:

• Reviewing and analyzing files throughout the case lifecycle in accordance with client guidelines
• Developing and maintaining client relationships, keeping clients informed and involved
• Formulating initial case strategies for approval
• Conducting legal research
• Negotiating with third-party solicitors via telephone
• Liaising with insured parties and insurers as needed
• Carrying out actions as per the case management system task list
• Completing management information processes accurately
• Processing bills
• Ensuring files comply with ISO 9001 standards
• Adhering to SRA Standards & Regulations
• Following Keoghs' values and working in a target-driven environment

The role also requires understanding of court processes, including drafting defenses, completing direction questionnaires, managing evidence exchange, instructing counsel, and drafting relevant legal questions and schedules.

Working Hours

35 hours per week, Monday to Friday, 9am to 5pm, including a 1-hour lunch break.

Experience, Skills, and Qualifications

Essential:

• Experience in litigation and handling credit hire files with evidence of managing own caseload
• At least 5 GCSEs or equivalent; degree or LPC preferred
• Initiative, planning, and prioritization skills
• Excellent listening and verbal communication skills
• Strong negotiation skills over the phone
• Ability to follow processes and work strategically
• Sensitivity and tact in communication
• Decision-making ability
• Calmness under pressure
• Good IT skills (Word, Outlook, case management system experience preferred)

Desirable:

• Experience handling PI claims

Values

Our culture emphasizes sustainability and success for our people and clients, guided by five core values:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Additional Benefits

• Davies Incentive Plan
• Additional holiday options
• Wellbeing support including online GP, mental health, and financial advice
• Death in Service benefit after 1 year
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)
• Access to online discounts, Gourmet Society, Merlin attractions, retail outlets