Line Desktop Support Analyst

Dawsongroup Plc; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Cycle to work scheme

Birthday leave

Bank holidays included

Long-term incentives

Job summary

Dawsongroup Plc in Milton Keynes is seeking a 1st Line Desktop Support Analyst, Help Desk Analyst or IT Support Analyst to be the first point of contact for IT support across the business.

You will diagnose and resolve common hardware, software, network and account issues, configure desktops and devices, log incidents, and escalate where needed, while delivering a professional, customer-focused service.

Qualifications

• Experience in first-line IT support or Help Desk environments.
• Familiar with Windows, Microsoft 365, AD and VMware Horizon.
• Knowledge of ITIL service management principles.
• Customer-focused and collaborative approach.

Responsibilities

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and escalate appropriately.
• Exhibit a structured approach to troubleshooting and strong communication.
• Collaborate with wider IT teams and contribute to knowledge sharing.

Skills

First-line IT support

Windows OS

Microsoft 365

Active Directory

VMware Horizon

Intune

ITIL basics

Tools

Microsoft Intune

VMware Horizon

Active Directory

Microsoft 365

Job description

Are you an experienced 1st Line Desktop Support Analyst, Help Desk Analyst or IT Support Analyst looking for your next challenge? As a 1st Line Desktop Support Analyst, you will be the first point of contact for IT support across Dawsongroup, helping colleagues stay productive while delivering a professional, customer focused service.

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and potential service-impacting incidents, escalating appropriately.
  You will bring a structured approach to troubleshooting, strong communication skills and a genuine desire to provide a positive experience for your users. You do not need to match every requirement perfectly, if you have transferable IT support experience and the willingness to learn, we would still like to hear from you.
• Experience in a first-line IT support, Help Desk or Desktop Support environment.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory and VMware Horizon.
• Experience with Microsoft Intune and device deployment or management.
• An understanding of ITIL Service Management principles and SLA driven support.
• A customer focused, organised and collaborative approach.
  Dawsongroup is an established asset rental and contract hire business, with over 50 years in asset rentals and a strong focus on investing in its people, customers and future. We operate across a broad range of markets and continue to grow through long-term customer relationships, innovation and smarter asset strategies.
• An equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. About Your Future This is an opportunity to build your technical experience within a varied IT environment while becoming an important part of how colleagues across the business work every day. You will have the opportunity to develop your skills, contribute ideas and grow with an organisation that continues to invest in its people and infrastructure.
• Exposure to a broad range of systems, devices and applications.
• Opportunities to contribute to knowledge sharing and continuous improvement.
• Collaboration with wider IT teams.
• 24 days leave plus your birthday plus bank holidays and up to 10 days extra (time served and purchase scheme)
• Cycle to work schemes and long-term incentives.

Our people are our greatest asset. If you are ready to develop your IT career in an organisation that values its people and the service they provide, we would love to hear from you and see what you could bring to Dawsongroup. #DG26 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction., Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control. With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

• Jade Large
• Fleet Manager - Bus & Coach
  "What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."
• David Billington
• Area Sales Manager - Truck & Trailer
  Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable.
• Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values
• Innovation
  We are creative and fearless in our work.
• Accountability
  We take ownership of our work and lead from the front.
• Teamwork