Line IT Support Analyst

Dawsongroup Plc; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life Assurance

Wellbeing Support

Training & Development

Career Progression

Annual Leave

Job summary

Dawsongroup Plc in Milton Keynes is seeking an enthusiastic IT support technician to provide 1st and 2nd line assistance across a range of technologies, including the Citrix Desktop estate. You will answer, log and resolve queries by phone, email and in person, assist with desktop and laptop deployment using SCCM, and perform basic Active Directory and Office 365 administration.

The role offers opportunities to develop your IT support career, gain exposure to multiple technologies and work

Qualifications

• Some IT support experience.
• Willing to broaden knowledge across 1st and 2nd line support.
• Customer-focused approach with good communication.
• Organised logging of issues and following procedures.

Responsibilities

• Provide 1st and 2nd line IT support to employees across a range of technologies, including Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

Tools

SCCM

Citrix

Active Directory

Office 365

Job description

• Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business., This role offers the chance to develop your IT support career while gaining exposure to a broad range of technologies, users and business environments. You will work closely with the Network team, taking on varied responsibilities and building experience that can support your longer-term progression.
• Exposure to Active Directory, Office 365, Citrix and SCCM.
• Opportunities to support hardware installations, office moves and branch visits.
• Experience working with suppliers and supporting IT requirements across the business.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• A role where your development and contribution can genuinely make a difference.
  We are looking for someone who already has some IT support experience and is keen to broaden their knowledge across both 1st and 2nd line support. You do not need to know everything, we are interested in people who are curious, practical and enjoy helping others solve problems.
• Some experience providing IT support, whether through a previous role, placement or another hands-on environment.
• A customer-focused approach and the confidence to communicate with colleagues and third parties.
• An organised approach to logging issues, maintaining records and following procedures.
• An interest in developing your technical knowledge across systems, hardware and software.
• Comfortable working from our Milton Keynes office full time.
• We are interested in potential, transferable experience and your willingness to learn, so if you are not sure you meet every requirement, please do not rule yourself out.
• Dawsongroup has been in business since 1935 and has been operating in asset rental since 1974, supporting customers across a range of specialist markets. We invest in our people, technology and infrastructure, creating opportunities for individuals who want to grow with the business.
• Internal progression pathways, including national and worldwide opportunities.
• Funded training and development.
• 2x Life assurance scheme.
• Wellbeing and mental health support.
• A culture built around growing together, working smarter and re-imagining tomorrow.
• Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
• The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
• Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control. With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.
• Jade Large
• Fleet Manager - Bus & Coach
• "What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."
• David Billington
• Area Sales Manager - Truck & Trailer
• "Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."
• Benefit 1 Benefit 2 Benefit 3 Benefit 4
• Innovation
• We are creative and fearless in our work.
• Accountability
• We take ownership of our work and lead from the front.
• Teamwork