Job Purpose
Responsible for the lighting planned maintenance and emergency repair work in approximately 100+ M&S stores to pre-determined standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.
Key Accountabilities
Show you Care:
- To comply with the company Health and Safety Policy regulations.
- To work with company and M&S colleagues to ensure laid-down standards of quality are maintained at all times.
- To ensure that all members of the lighting team are aware of and understand company practices and procedures relating to lighting installations.
- Ensure all mandatory training modules and training are completed.
Make It Happen
- To respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary.
- To complete the PPM schedules within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures.
- To carry out all tasks assigned within the allotted time period to the satisfaction of the company and client.
- To identify non-repairable faults in lighting equipment and promptly advise the Area Maintenance Manager of findings, with recommendations regarding suitable replacement.
- To advise the store manager of any repair and maintenance issues relating to lighting that are likely to affect the smooth running of the store.
- Monitor and update the Mercury system including live job updates.
Be Your Best
- To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times.
Strive To Improve
- To attend training courses as and where necessary and to ensure personal and lighting job skills keep pace with technical developments.
- To carry out surveys and complete reports as required by the Area Maintenance Manager.
We Are One City
- To represent the company in a professional and competent manner at all times and develop good working relationships with City and M&S colleagues.
- To supervise, monitor and control the work, attendance and timekeeping of the Lighting Mate(s) to ensure quality standards and efficiency are maintained.
- To assist lighting technicians in other areas when requested by the Area Manager.
- To attend cell meetings as and when required.
- To comply with any other reasonable request or instruction from the City Management Team.
Knowledge, Skills And Abilities
General Education
- Educated to GCSE / Standard Grade level, Professional/Academic/Vocational Qualifications.
- NVQ Level 3/City and Guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
- City and Guilds 2382 17th Edition or 18th Edition (new).
Specialist Requirements
- Electrical - Edition Wiring Regulations is essential.
- Basic installation of lighting in stores, e.g., cable glands, conduits, track, light density and spread, cable types and loadings is essential.
- Ability to maintain/repair the full range of lighting equipment in an M&S store to recognized standards, e.g., filament, fluorescent, mercury vapour, sodium, low voltage, car park.
- Ability to locate electrical feeds to lighting systems and follow safe isolation procedures pre and post works.
- Ability to mark up distribution legends within supply boards if required.
- Ability to work at heights and competent in the use of steps and ladders.
- Ability to distinguish colours to the standard required for lighting.
- Full current driving licence.
- Degree of flexibility required. Will be required to stay away from home occasionally.
- Willingness to work flexible hours. Night shift may be required.
Demonstrated Behaviours
- PC literate, ability to work from and operate via iPad / tablet for recording tasks.
- Good communication skills (written and verbal).
- Quality of repairs and maintenance.
- Speed and efficiency of work.
- Response to service call requests within agreed response times.
- Helpful/friendly manner.
- Customer focus.
- Self-motivation.
- Ability to work with minimal supervision.