Technical Support Engineer

Lynxight; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

Lynxight is seeking a Technical Support Engineer to enhance water safety through AI technology. This remote role involves diagnosing technical issues, supporting project implementations, and ensuring customer satisfaction. Ideal candidates will have a strong IT background and excellent communication skills.

Benefits

Longterm contract

Remote-first work culture

Career development opportunities

Qualifications

• 2+ years of experience in technical support or IT.
• Proficiency with Windows/Linux operating systems.

Responsibilities

• Diagnosing and resolving technical issues for clients.
• Supporting remote technical teams during project delivery.
• Acting as the primary technical liaison for UK clients.

Skills

Problem Solving

Analytical Skills

Customer Service

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Engineering

Tools

Windows

Linux

Job description

How about using your talent to save a life?. In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety.. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs.. Are you up for the challenge?. . Location: Remote (UK). Department: Operations / Customer Success . Employment Type: Full-Time (day rate). About Lynxight. Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency.. Role Overview. We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for.. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time.. . Key Responsibilities. · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers.. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase.. · Act as the primary technical in-person liaison for UK-based clients and partners.. · Develop the technical skills required to deputise for the implementation engineers as required.. · Support customers through system setup, calibration, and routine maintenance procedures as required.. · Participate in the development of support and implementation best practices and knowledge base content.. · Directly reporting to the Head of UK Customer Operations.. . Qualifications / skills. · 2+ years of experience in technical support, IT, or a related technical customer service role.. · Strong technical background in IT, with knowledge of hardware, software, and networking.. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered.. · Proficiency with Windows/Linux operating systems and command-line tools. · Excellent problem-solving and analytical skills.. · Customer-focused attitude with a commitment to providing exceptional service.. · Self-motivated with the ability to work independently and manage multiple priorities.. · Ability to travel frequently and work on the road, including overnight stays.. · Previous experience working with international teams or startups an advantage. · Proven right to work in the UK.. . What We Offer. · Longterm contract.. · Remote-first work culture with flexibility.. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety.. · Career development opportunities and direct involvement in shaping customer success strategies.. . If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!

Experience: Required
Languages: English – Expert
Employment: Full-time

About Lynxight:

Lynxight is a technology company focused on enhancing safety and performance in aquatic environments through the use of advanced computer vision and AI solutions.