Lifestyle Coaching Service Team Administrator

The Methodist Church in Britain; West Midlands; On-site; GBP 12,000 - 16,000; Part time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a part-time Team Administrator within the Health, Wellbeing and Experience Service to support the Lifestyle Coaching Service.

You will be the first point of contact for employees, handle self-referrals, book coaching appointments and maintain accurate records for the Lifestyle Coaches.

The role also covers MDT meeting support, preparing coaching documentation and liaising with partner organisations across Staffordshire and Stoke-on-Trent.

Qualifications

• Excellent communication and strong interpersonal skills.
• Confidential information management and data accuracy.
• Strong organisational skills and ability to prioritise.

Responsibilities

• Act as first point of contact for employees, handling enquiries sensitively and professionally.
• Receive, process and manage referrals into the Lifestyle Coaching Service, including employee self-referrals.
• Coordinate appointments, caseloads and calendars for the Lifestyle Coaches.
• Maintain accurate data systems and support reporting and evaluation.
• Facilitate communication between employees, coaches and partner organisations.
• Prepare documentation for coaching sessions, including action plans.
• Support MDT coordination, including meetings, agendas and minutes.
• Contribute to administrative system improvement and service development.
• Undertake general administrative duties and provide team cover as needed.
• Support timely access, engagement, accurate data capture and integrated working across the IC.

Skills

Interpersonal communication

Organisational skills

Data accuracy

Confidentiality

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Job description

Team Administrator post in the Health, Wellbeing and Experience Service at Midlands Partnership NHS Foundation Trust, supporting the Lifestyle Coaching Service on a part-time basis for 12 months. The work centres on being the first point of contact for employees, handling self-referrals, booking coaching appointments and keeping accurate records for the two Lifestyle Coaches. The role also covers MDT meeting support, preparing coaching documentation and liaising with partner organisations across Staffordshire and Stoke-on-Trent. Microsoft Office skills are essential and visa sponsorship is not available.

What the job involves

• Act as first point of contact for employees, handling enquiries sensitively and professionally
• Receive, process and manage referrals into the Lifestyle Coaching Service, including employee self-referrals
• Coordinate appointments, caseloads and calendars for the Lifestyle Coaches
• Maintain accurate data systems and support reporting and evaluation
• Facilitate communication between employees, coaches and partner organisations
• Prepare documentation for coaching sessions, including action plans
• Support MDT coordination, including meetings, agendas and minutes
• Contribute to administrative system improvement and service development
• Undertake general administrative duties and provide team cover as needed
• Support timely access, engagement, accurate data capture and integrated working across the IC

Qualifications

• NVQ Level 3 in Business Administration or equivalent experience
• Evidence of administrative training or development

Experience

• Administrative or office-based role experience
• Handling telephone and email enquiries
• Managing workload and prioritising tasks
• Data entry and record-keeping accuracy

Skills & knowledge

• Excellent communication and strong interpersonal skills
• Confidential information management
• Strong organisational skills
• Microsoft Office competence, including Outlook, Word and Excel

Other

• Professional, approachable and empathetic
• Flexible and adaptable
• Attention to detail
• Working well under pressure and solving problems proactively
• Commitment to equality, diversity and inclusion
• Demonstrating the Trust values and behaviours

Nice to have

• GCSE English and Maths at grade C or equivalent
• Qualification, awareness or understanding of health and wellbeing services
• Experience in NHS, health, social care or public sector
• Supporting MDTs, referrals or appointment systems
• Working with vulnerable or diverse groups and engaging diverse communities
• Knowledge of community services or social prescribing
• Awareness of IC structures
• Reporting, performance monitoring or training in data or clinical systems

What’s offered

• Career development for clinical and non-clinical roles
• Ongoing training and support to learn and grow