Lifeline Scheme Manager

Darlington Borough Council; North East; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 32 days

LGPS

Maternity/Paternity Leave

Training & development

Cycle to Work

Job summary

Darlington Borough Council is seeking a Lifeline Scheme Manager to support residents in sheltered and extra care complexes. You will carry out building management tasks, monitor safety, respond to emergencies, and engage tenants and carers with clear, compassionate communication.

A can-do, approachable attitude, strong organisation, and GDPR understanding are essential. A background in customer-facing roles with older people is advantageous; access to training and pension benefits is provided.

Qualifications

• Be approachable with a 'can do' attitude and communicate effectively across a broad range of audiences.
• Responsibilities include building management: monitoring legionella, fire, repairs, site safety.
• Carrying out daily calls, visits, responding to emergency calls, and planning events.
• GDPR understanding to meet administrative requirements.

Responsibilities

• Support residents in sheltered and extra care complexes.
• Engage tenants, families, carers and professionals with compassionate communication.
• Monitor site safety and coordinate responses to emergencies.

Skills

Communication

Customer service

Organization

Flexibility

GDPR awareness

Tools

Databases

Microsoft Office

Job description

Hours and Pay

Salary £28,153 - £29,542 (per annum) Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time

Job and Application details

• Categories Housing
• Directorate N/A
• Published Date 14/09/2026
• Closing Date 29/09/2026

Lifeline Services have been providing award winning support to the residents of Darlington since 1989. The Scheme managers that work in the Lifeline services team are based at the various sheltered and extra care complexes across the town and support tenants to live safely and independently in their own communities.

You will need to be approachable with a 'can do' attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately across a broad range of audiences.

A scheme managers day is varied with responsibilities relating to building management: monitoring legionella, fire, repairs, site safety etc and when supporting tenants, their families, carers and professionals that we come into daily contact with.

Carrying out daily calls, visits, responding to emergency calls within the scheme, facilitating activities and planning events is also an important part of the role so someone with strong communication skills and the ability to engage people is vital.

A scheme manager must be able to think dynamically and remain calm whilst adapting to the presenting situation and it would be an advantageous to have a background of working in a customer facing role with experience of older and more vulnerable people.

You must be confident in the use of databases, Microsoft packages, the use of technology and have a good understanding of GDPR to meet with the administrative requirements of the role.

For detailed information on this role, please refer to the Role Profile and Person Specification.

For a further informal discussion and any queries around the role profile and jobs itself please contact the manager Karen Gilbey (Senior Lifeline Officer) on 01325 406888 or by email [e-mail] .

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

All applicant email correspondence will come from [e-mail] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.