Lifeline Installation Officer

Somerset County Council; Taunton; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

LGPS

Flexible/hybrid working

Wellbeing support

Volunteer opportunities

Job summary

Somerset Lifeline, operated by Somerset County Council, installs and maintains Lifeline equipment in customers' homes to help people stay independent and safe. You will build trusting relationships, advise customers, and respond to faults while keeping detailed records and working as part of a supportive team.

The role offers hybrid working arrangements, a 37-hour week, and a Grade 12 salary (£29,542–£33,119 per annum).

Qualifications

• Experience delivering excellent customer service.
• Strong communication and relationship-building skills.
• Caring, patient and empathetic approach with vulnerable customers.
• Good organisational skills, able to work independently and as part of a team.
• Confidence using Microsoft Office applications and a full driving licence.

Responsibilities

• Install and maintain Lifeline equipment in customers' homes.
• Build positive relationships with customers and professionals, providing reassurance and support.
• Respond to equipment faults and service requests quickly and effectively.
• Keep accurate records of visits, installations and customer information.
• Share ideas and customer feedback to help improve services.

Skills

Customer service

Communication

Empathy

Organisational skills

Independent work

Teamwork

MS Office

Driving licence

Tools

MS Office

Job description

Closing date: 27 September 2026

Salary: Grade 12 - £29,542 to £33,119 per annum

Contract: Permanent

Hours: 37 hours per week

About the Role

Somerset Lifeline helps people across Somerset live safely and independently in their own homes through technology-enabled care and support services. The team works closely with residents, families, health and social care professionals, and community partners to provide reassurance and practical support when it matters most.

As a Lifeline Installation Officer, you'll be at the heart of delivering a service that makes a real difference to people's lives. Visiting customers in their homes, you'll install and maintain equipment that helps them stay safe, connected and independent. Working as part of a dedicated and supportive team, you'll build trusted relationships with customers, provide advice and reassurance, and help ensure every customer receives an excellent experience. This is a rewarding opportunity to combine practical skills with meaningful customer contact while supporting some of Somerset's most vulnerable residents.

How You'll Make a Difference

• Install and maintain Lifeline equipment in customers' homes, helping people live independently and safely for longer.
• Build positive relationships with customers and professionals, providing reassurance, guidance and support throughout their journey.
• Respond to equipment faults and service requests quickly and effectively, ensuring customers can rely on the support they need.
• Keep accurate records of visits, installations and customer information to maintain high standards of service delivery.
• Share ideas and customer feedback to help improve services and enhance the experience for residents across Somerset.

What You'll Bring

• Experience of delivering excellent customer service and supporting people with a wide range of needs and circumstances.
• Strong communication and relationship-building skills, with the ability to put people at ease and explain information clearly.
• A caring, patient and empathetic approach, particularly when working with vulnerable customers in their homes.
• Good organisational skills, the ability to work independently and as part of a team, and confidence managing a varied workload.
• Confidence using Microsoft Office applications and a full driving licence with the ability to travel across Somerset.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:

https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Richard Burge, Head of Lifeline & Out of Hours at [e-mail]

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: TR0074 Lifeline Installation Officer