Lifeline Response Officer (12 Month FTC - Maternity Cover)

Darlington Borough Council; Tees Valley; Vor Ort; GBP 28.000 - 30.000; Teilzeit

Benefits dieser Stelle

32 days annual leave + bank holidays

Local Government Pension Scheme

Enhanced maternity/paternity/adoption

Employee discounts

Zusammenfassung

Lifeline Response Officer (12 Month FTC - Maternity Cover) in Darlington is a part-time role based at the Town Hall, delivering monitoring and installation of Lifeline systems and responding to emergency calls. The post requires a calm, empathetic approach and competent use of databases and Microsoft Office with GDPR awareness.

The ideal candidate has customer-facing experience, preferably with older or vulnerable people, and is available to work a rolling 2-week rota including evenings and

Qualifikationen

• Experience in customer-facing roles is advantageous.
• Ability to use databases and Microsoft Office with good GDPR understanding.

Aufgaben

• Demonstrate, install and monitor Lifeline technology and respond to emergency calls as required.
• Be calm, caring, and able to think quickly in a fast-paced environment.
• Maintain admin duties with GDPR-compliant practices using databases and MS Office.
• Communicate effectively and compassionately with a broad range of audiences.
• Experience with older and vulnerable people is beneficial.

Kenntnisse

MS Office

Databases

GDPR understanding

Customer service

Tools

Microsoft Office suite

Database systems

Jobbeschreibung

Lifeline Response Officer (12 Month FTC - Maternity Cover) (Ref: P0S000736C)

Salary £28,153.00 - £29,542.00 per annum Pro Rata Salary Band £20,001 to £30,000 Post Type Fixed Term Hours Per Week Part time

Job and Application details

Categories Housing
Directorate N/A Published Date 30/10/2026 Closing Date 15/11/2026

Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.

The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.

Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.

You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role

You will need to be approachable with a 'can do' attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.

It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.

This post is to work an average of 22.75 hours per week on a rolling 2 week fixed rota of the following specified shifts.

Week 1 = Total Hrs 27.5 hrs

• Monday = 15.30pm - 21.30pm (6 hrs)
• Tuesday = 15.30pm - 21.30pm (6 hrs)
• Saturday = 07.30am -15.45pm (7hrs 45 mins)
• Sunday = 07.30am -15.45pm (7hrs 45 mins)

Week 2 = Total Hrs 18 hrs

• Thursday = 15.30pm - 21.30pm (6 hrs)
• Friday = 15.30pm - 21.30pm (6 hrs)

N.B: This role requires an Enhanced DBS with Adult Barred list check

So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities’ employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.