Lifeline Response officer

DARLINGTON BOROUGH COUNCIL; Tees Valley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Maternity, Paternity and AdoptionLeave

Staff equality forums

Green Car Leasing Scheme

Training and development

Physiotherapy service

Confidential counselling service

Wellbeing offer

Cycle to Work Scheme

Dolphin Centre Discounts

Local/National retailer discounts

Vivup employee benefit app

Job summary

Darlington Borough Council Lifeline Services is seeking a dedicated Lifeline Response Officer to install, demonstrate and monitor assistive technology, while answering emergency calls and maintaining data protection standards. You will work in a busy, supportive environment and engage with a broad audience including older and vulnerable residents.

The role requires a calm, caring approach, confidence with databases and MS Office, and strong communication.

Qualifications

• Calm, caring and dynamic thinker capable in fast-paced environments.
• Confident with databases and Microsoft Office; good GDPR understanding.

Responsibilities

• Demonstrate, install and monitor Lifeline technology.
• Respond to emergency calls and monitor systems as required.
• Handle administrative duties with GDPR compliance and data protection in mind.

Skills

Databases

Microsoft Office

Communication

Customer facing experience

Calm and compassionate demeanor

Tools

Microsoft Office

Job description

Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.

The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.

Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.

You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role

You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.andnbsp;andnbsp;

It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.

This post isandnbsp;to work an average of 22.75 hours per week on a rolling 2 week fixed rota of the following specified shifts.

Week 1 = Total Hrs 27.5 hrs

Monday = 15.30pm - 21.30pm (6 hrs)

Tuesday =andnbsp;15.30pm - 21.30pm (6 hrs)

Saturday =andnbsp;andnbsp;07.30am -15.45pm (7hrs 45 mins)andnbsp;

Sunday =andnbsp;andnbsp;07.30am -15.45pm (7hrs 45 mins)andnbsp;

Week 2 =andnbsp;Total Hrs 18 hrs

Wednesday =andnbsp;15.30pm - 21.30pm (6 hrs)

Thursday =andnbsp;15.30pm - 21.30pm (6 hrs)

Fridayandnbsp;= 15.30pm - 21.30pm (6 hrs)

N.B: This role requires an Enhanced DBS with Adult Barred list check

So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club