Technology and Independence Officer (Days), 28 hpw

South Tyneside Council; Jarrow; On-site; GBP 27,000 - 32,000; Part time

Benefits offered by this job

Annual leave

Local pension scheme

Smarter travel options

Job summary

South Tyneside Council invites applications for a Technology and Independence Officer (Days) based in Jarrow Town Hall. The role operates in the Alarm Receiving Centre, responding to urgent resident calls and coordinating with responders and emergency services to provide timely support.

It also involves community work, installing assistive technology to help residents stay safe and independent at home. Working 28 hours per week on a four-on, four-off rota with shifts 07:00-15:00 and 13:30-21:30,

Responsibilities

• Respond to emergency calls from residents who need help urgently.
• Listen carefully, establish what is happening and liaise with Responders and Emergency Services to coordinate the right support.

Job description

Technology and Independence Officer (Days), 28 hpw (Technology and Independence Service, Jarrow Town Hall)

£29,542 pa pro rata (£15.31ph) Plus 10% Shift Allowance

Be the calm voice when someone needs help most.

Can you stay focused under pressure, think clearly when priorities change and reassure someone who is frightened or distressed? If you thrive in a fast-paced environment and want to make a difference to people’s lives, join our Technology and Independence Service.

At the heart of our Alarm Receiving Centre (ARC), you’ll respond to emergency calls from residents who need help urgently. You’ll listen carefully, establish what is happening and liaise with our Responders and the Emergency Services to help coordinate the right support. This is dynamic, purposeful work: situations can change quickly, and your calm communication and attention to detail will matter when people need you most.

We’re looking for someone who combines compassion with composure: a clear communicator who can listen, prioritise competing demands and remain accurate under pressure. Some calls will be challenging and emotionally demanding. You’ll need to stay calm and professional, work closely with your team and keep the person needing help at the centre of your response.

You’ll also handle out-of-hours calls relating to Council and Housing services, working with colleagues and partners to help keep the Borough running around the clock.

Your impact will extend beyond the control room. You’ll also work out in the community, installing and servicing assistive technology equipment prescribed by our assessment team to help residents stay safe and independent in their own homes.

Our service operates 24 hours a day, 365 days a year, working to TEC Service Authority (TSA) Quality Standards. This role follows a four days on, four days off rota, including weekends, with shifts of 07:00-15:00 and 13:30-21:30.

If you find purpose in helping others through difficult moments and want a varied role where calm thinking and kindness count, we’d love to hear from you.

• We offer an excellent benefits package, including generous annual leave allowances, a local pension scheme and smarter travel options www.southtyneside.gov.uk/workinghere

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

For those posts where there is a requirement to either work in or enter a Care Quality Commission Regulated Care Home (CQC) it would be preferred but optional, that you have been fully vaccinated against COVID-19 (unless medical exempt) as a condition of employment.

We do not currently offer skilled worker visa sponsorship.

Please see https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, 20 November 2026. Interviews will be held on 2 December 2026.