Lifeline Response Officer (12 Month FTC - Maternity Cover)

DARLINGTON BOROUGH COUNCIL; Balsall Heath; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

32 days annual leave

LGPS pension

Flexi-time

Flexible working

Training & development

Job summary

Darlington Borough Council Lifeline Services is seeking a Lifeline Response officer to demonstrate, install and monitor Lifeline equipment and respond to emergencies as required.

Ideal candidates are calm, patient and able to communicate compassionately with a wide range of audiences, including older and vulnerable people. DBS check is required; extensive flexible shift patterns are possible.

Qualifications

• Experience in customer-facing roles.
• Understanding of GDPR and admin duties.
• Ability to work in a fast-paced environment and communicate with diverse audiences.

Responsibilities

• Demonstrate, install and monitor Lifeline technology.
• Respond to emergency calls as needed.
• Maintain databases and complete administrative tasks.

Skills

Calm demeanor

Dynamic thinker

Database proficiency

MS Office

Tools

Microsoft Office

Job description

The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.

Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment. You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role You will need to be approachable with a 'can do' attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences. It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.

Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.

This post is to work an average of 22.75 hours per week on a rolling 2 week fixed rota of the following specified shifts.

N.B: This role requires an Enhanced DBS with Adult Barred list check

Shift schedule

Week 1 = Total Hrs 27.5 hrs

• Monday 15.30pm - 21.30pm (6 hrs)
• Tuesday 15.30pm - 21.30pm (6 hrs)
• Saturday 07.30am -15.45pm (7hrs 45 mins)
• Sunday 07.30am -15.45pm (7hrs 45 mins)

Week 2 = Total Hrs 18 hrs

• Wednesday 15.30pm - 21.30pm (6 hrs)
• Thursday 15.30pm - 21.30pm (6 hrs)
• Friday 15.30pm - 21.30pm (6 hrs)

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club