Lifeline adviser

Cross Keys Homes; Peterborough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Great pension scheme

Generous annual leave

Flexible family-friendly policies

Enhanced maternity/paternity pay

CKH Rewards

Westfield Health

Job summary

Cross Keys Homes is seeking a Lifeline Adviser to join our responsive team in Peterborough. The role involves handling 37 hours per week, 5 days across a 7-day pattern, with a focus on emergency response calls and rapid problem solving.

The successful candidate will have customer service experience, a clear telephone manner, and the ability to multi-task while updating systems. DBS check will be completed for the right person.

Qualifications

• Experience in a customer service or contact service environment.
• Ability to multitask while taking calls and updating systems.
• Excellent and clear telephone manner with good listening skills.
• Enhanced DBS will be sought for successful candidate.

Responsibilities

• Provide high standards of customer service to a wide range of customers.
• Listen actively and assess each contact to process emergency calls.
• Take action as needed and provide relevant support.
• Assess calls for repairs for external customers under contract and process efficiently.

Skills

Customer service experience

Excellent telephone manner

Active listening

multitasking

Attention to detail

Job description

Lifeline Advisor

Cross Keys Homes View all jobs

• Peterborough
• £30,102 per year
• Permanent
• Full-time

5 hours ago

Are you looking for a new and rewarding role, where you can really make a difference to people's lives?

If so, CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days.

Our Lifeline service is manned 24/7; the successful applicant will work 37 hours per week, 5 days out of 7, bank holidays and weekends will fall into the normal shift pattern,

As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers. Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with empathy. In line with individual customer contractual requirements you'll need to take action as needed and provide relevant support. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.

The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact.

Enhanced DBS will be sought for successful candidate.

For a full job description please see document at the foot of this page.

No agencies please.

The Company

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.

There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more and the on the CKH website.

Putting People First

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives.

As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you.

Benefits

We know we need to provide a great working environment to attract the best people.

Our offer includes:

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers' policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).