Life Sciences CRM Success Strategist

Veeva Systems, Inc.; United Kingdom; Remote; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program

Zusammenfassung

Veeva Systems is seeking a CRM Customer Success Manager to strategize with life sciences clients, combining industry knowledge with technical insight to maximize Veeva investments.

Based in Europe, you will collaborate with product, support, sales, services and business consulting teams, travel up to 15%, and work from home or in the office in a flexible, Work Anywhere environment. You will influence roadmaps, educate customers on CRM capabilities, and lead governance during releases.

Qualifikationen

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience.
• Proven track record as a strategic, trusted advisor to customers who can influence change.
• Ability to interpret, articulate, and present complex customer concepts to Business and IT audiences.
• Strong ability to process, analyze, and interpret customer information such as product utilization data and customer requirements.
• Self-starter who can own the ongoing success of customer assignments.
• Ability to travel up to 15%.
• Based in Europe with ability to work across time zones.

Aufgaben

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture.
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program.
• Educate customers about our CRM products, services, and operating model.
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains.
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps.
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap.
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management).
• Influence and drive change within customer organizations.

Kenntnisse

CRM consulting

Strategic advisor

Stakeholder comms

Time-zone coordination

Travel up to 15%

Europe-based

Jobbeschreibung

Veeva Systems is seeking a CRM Customer Success Manager to strategize with life sciences clients, combining industry knowledge with technical insight to maximize Veeva investments.

Based in Europe, you will collaborate with product, support, sales, services and business consulting teams, travel up to 15%, and work from home or in the office in a flexible, Work Anywhere environment. You will influence roadmaps, educate customers on CRM capabilities, and lead governance during releases.