Licensing Technician

Welwyn Hatfield Borough Council; Welwyn Garden City; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Job summary

Welwyn Hatfield Borough Council in Welwyn Garden City is seeking a proactive Licensing Administrator to coordinate and operate licensing administrative systems across Regulatory Services. You will manage renewals and new licences including taxi/private hire, alcohol and entertainment, events and other licensing, ensuring statutory timescales and accurate records.

The role is hybrid, with regular office attendance, a strong emphasis on customer service and collaboration with colleagues and

Qualifications

• We are seeking a proactive individual with strong customer service and organisational skills.
• Ability to manage varied, time-sensitive workloads with accuracy and attention to detail.
• Interest in public protection and supporting the business community.

Responsibilities

• Be the first point of contact for all enquiries from licensees and provide specialist information within statutory timescales.
• Manage renewal and new licence applications from receipt to production of the licence, ensuring statutory timescales are met.
• Oversee public registers of licensing information and maintain the council website and documents with updates.
• Act as coordinating officer for the multi-agency Safety Advisory Group, organising meetings and maintaining communications with partners.

Job description

Starting salary £31,771pa with progression to £35,134pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week

Permanent contract

We’re looking for a proactive and enthusiastic individual to be responsible for the day-to-day coordination, operation and delivery of licensing administrative systems and processes carried out by the council’s Licensing team within Regulatory Services.

This is an exciting and important role, where you will be involved in a variety of licensing processes which includes the licensing of taxi and private hire vehicles and drivers, alcohol and regulated entertainment premises licences, temporary events, street trading, gambling and animal licensing.

Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high-quality services to residents in a modern, efficient and an effective way.

You will be working from our vibrant office in the heart of Welwyn Garden City. We offer flexible working to achieve a good work life balance, generous annual leave, professional development, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Careers

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

Key responsibilities of this role:

• To be the first point of contact for all enquiries from licensees, providing necessary and appropriate and specialist detailed information to respond to requests for service within statutory timescales.
• To be responsible for the management and processing of all renewal and new licence applications from initial receipt and validation through to production of the licence, ensuring all statutory timescales are adhered to, liaising with legal advisors and senior management where necessary. Continually maintain and update files (both paper and electronic) throughout the life of each licence.
• To manage all public registers of statutory licensing information, including making/ writing regular updates to the council’s website and keeping the website and other relevant forms and documents current through rapidly changing legislation.
• Be the co ordinating officer for the multi-agency Safety Advisory Group which operates within the Borough. To include organisation and coordination of meetings, formulating agendas, preparing and disseminating minutes and dealing with correspondence and maintaining effective communication with all partners.

About you:

This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to deliver an excellent efficient service, whilst continually improving licensing administrative systems and procedures.

We’re seeking a confident, organised and keen individual who can manage varied, time sensitive workloads with detail and accuracy. You will also have a genuine interest in public protection and supporting the business community.

You will have great customer service skills and have experience with working in direct contact with the public.

The role is hybrid with the expectation of attending the office at least once a week, service needs dependent. You will be required to attend meetings, and training when required. You will attend more frequently during your training.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

For an informal conversation about the role, please contact Liz Bailey, Head of Regulatory Services, [e-mail]

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will be unavailable online once the vacancy closes.

Closing date for applications is 4 October 2026

Remote assessment will be held on 8 October 2026

Face to face interviews will be held on 15 October 2026

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council