Revenue and Benefits Client Officer

Welwyn Hatfield Borough Council; Welwyn Garden City; Hybrid; GBP 40,000 - 43,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Electric pool cars

Modern hub in Welwyn Garden City

Career development

Job summary

Welwyn Hatfield Borough Council is seeking a part-time Revenues and Benefits specialist to audit, monitor performance, and shape service delivery in collaboration with Liberata UK Ltd. The role is hybrid with 1 day in the office weekly, with more during training.

The post includes safeguarding obligations and a DBS check, and supports the Local Government Pension Scheme and career development. Starting salary £39,616 pro rata rising to £42,616 pro rata through annual increments, subject to

Qualifications

• Experience processing Housing Benefit and Council Tax Support.
• IRRV / IRRV NVQ qualification desirable; extensive equivalent processing experience in Housing Benefits is essential.

Responsibilities

• Conduct high-level quality assurance checks on Housing Benefit, Council Tax Support, and Council Tax work.
• Interpret complex benefit legislation and case law to drive improvements and best practice.
• Collaborate with internal housing teams, Hertfordshire authorities, the DWP, and the Shared Anti-Fraud Service.
• Act as a liaison to resolve complex enquiries from residents, Members, and stakeholders.

Skills

Analytical skills

Attention to detail

Communication skills

Education

IRRV qualification desirable

Job description

Starting salary £39,616 pro rata with progression to £42,616 pro rata through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

18.5 hours per week (hybrid)

Permanent contract

Why Join Welwyn Hatfield Borough Council? Looking for a part-time role where your expertise directly shapes local services and impacts the community? At Welwyn Hatfield Borough Council, we combine an ambitious, collaborative culture with exceptional work-life balance.

Working from our offices in the heart of historic Welwyn Garden City, you will join a supportive team driven by our CORE values: Collaborative, Open, Responsible, and Excellent.

What We Offer You:

• Work-Life Flexibility: Hybrid working arrangements to support your work-life balance.
• Generous Benefits: Access to the valuable Local Government Pension Scheme and a generous annual leave allowance.
• Sustainable Travel: Access to electric pool cars for work-related travel.
• Great Working Environment: Modern hub in the vibrant town centre of Welwyn Garden City.
• Career Support: A culture that values ongoing professional development and empowers you to perform at your best.

To view all our benefits, visit My Rewards – Careers

The Role:

Rather than day-to-day processing, this key client-side role puts you in the driving seat of quality, accuracy, and strategic delivery. Working alongside our established partner, Liberata UK Ltd, you will play a central role in auditing, monitoring performance, and shaping the future of our Revenues and Benefits service.

Key Responsibilities:

• Conduct high-level quality assurance checks on Housing Benefit, Council Tax Support, and Council Tax work.
• Interpret complex benefit legislation and case law to drive continuous service improvements and best practice.
• Collaborate closely with internal housing teams, Hertfordshire local authorities, the DWP, and the Shared Anti-Fraud Service.
• Act as a key liaison to resolve complex enquiries from residents, Members, and stakeholders.

What We Are Looking For:

• Experience: Proven background in processing Housing Benefit and Council Tax Support with strong technical knowledge of benefit legislation.
• Qualifications: IRRV / IRRV NVQ qualification is desirable. Extensive equivalent processing experience in Housing Benefits is essential.
• Skills: Strong analytical skills, attention to detail, and the ability to communicate technical information clearly to diverse audiences.
• Mindset: A collaborative team player who takes ownership and is motivated by delivering excellence.

We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to a basic DBS check.

The role is hybrid with the expectation of attending the office 1 day a week. You will be expected to attend the office more often during your training.

Note: Applicants must have the right to work in the UK as we do not offer sponsorship for employment.

Closing Date: 20 September 2026

Remote Assessments: 25 September 2026

Face-to-Face Interviews: 30 September / 1 October 2026

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council