Licensing Technician (P00216)

Welwyn Hatfield; Welwyn Garden City; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Annual leave

Professional development

Leisure facility discounts

LGPS

Job summary

Welwyn Hatfield Borough Council is seeking a proactive Licensing Technician to support the day-to-day licensing administrative systems within Regulatory Services. You will handle renewals and new licences for taxi and private hire, alcohol, events, street trading, gambling and animal licensing, ensuring statutory timescales are met.

Working from a vibrant Welwyn Garden City office with hybrid arrangements, you will be the first point of contact for licensees, maintain public registers and assist

Qualifications

• This is a high-impact role requiring confidence, organisation and keen attention to detail.
• Ability to manage varied, time-sensitive workloads with accuracy.
• Genuine interest in public protection and supporting the business community.
• Excellent customer service and experience working with the public.
• Hybrid role with office attendance at least weekly and participation in meetings and training.

Responsibilities

• To be the first point of contact for all enquiries from licensees, providing necessary and appropriate information within statutory timescales.
• To manage renewal and new licence applications from receipt to licence production, ensuring statutory timescales and liaising with legal advisors and senior management.
• To maintain public registers of licensing information and update the council website and forms to reflect changing legislation.
• Coordination officer for the multi-agency Safety Advisory Group, including meetings, agendas, minutes and partner communications.

Skills

Customer service

Public facing

Organised

Time management

Job description

Licensing Technician(P00216)Starting salary £31,771pa with progression to £35,134pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)37 hours per week (hybrid)Permanent contractWe’re looking for a proactive and enthusiastic individual to be responsible for the day-to-day coordination, operation and delivery of licensing administrative systems and processes carried out by the council’s Licensing team within Regulatory Services.

This is an exciting and important role, where you will be involved in a variety of licensing processes which includes the licensing of taxi and private hire vehicles and drivers, alcohol and regulated entertainment premises licences, temporary events, street trading, gambling and animal licensing.

Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high-quality services to residents in a modern, efficient and an effective way. You will be working from our vibrant office in the heart of Welwyn Garden City. We offer flexible working to achieve a good work life balance, generous annual leave, professional development, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visitMy Rewards – CareersWe offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sectorpension calculator to find out.

OurCORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

Key responsibilities of this role:

• To be the first point of contact for all enquiries from licensees, providing necessary and appropriate and specialist detailed information torespond to requests for service within statutory timescales.
• To be responsible for the management and processing of all renewal and new licence applications from initial receipt and validation through to production of the licence, ensuring all statutory timescales are adhered to, liaising with legal advisors and senior management where necessary. Continually maintain and update files (both paper and electronic) throughout the life of each licence.
• To manage all public registers of statutory licensing information, including making/ writing regular updates to the council’s website and keeping the website and other relevant forms and documents current through rapidly changing legislation.
• Be the co ordinating officer for the multi-agency Safety Advisory Group which operates within the Borough. To include organisation and coordination of meetings, formulating agendas, preparing and disseminating minutes and dealing with correspondence and maintaining effective communication with all partners.

About you:

This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to deliver an excellent efficient service, whilst continually improving licensing administrative systems and procedures. We’re seeking a confident, organised and keen individual who can manage varied, time sensitive workloads with detail and accuracy. You will also have a genuine interest in public protection andsupporting the business community. You will have great customer service skills and have experience with working in direct contact with the public. The role is hybrid with the expectation of attending the office at least once a week, service needsdependent. You will be required to attend meetings, and training when required. You will attend more frequently during your training. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

For an informal conversation about the role, please contact Liz Bailey, Head of Regulatory Services, [e-mail]

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.To find out more, visitDevolution and Local Government Reorganisation – Welwyn Hatfield Borough CouncilPlease note we do not provide sponsorship for employment in the UK.We recommend downloading the role profile as this will be unavailable online once the vacancy closes.

Closing date for applications is 4 October 2026Remote assessment will be held on 8 October 2026Face to face interviews will be held on 15 October 2026