Licensing Support & Customer Care Advisor - Hybrid

Colchester City Council; Colchester; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Generous annual leave

Two extra holidays during Christmas

Flexible working

Hybrid working

Gym discounts

Travel discounts

Online retail discounts

Training and progression opportunities

Job summary

Colchester City Council is seeking a Contact and Support Advisor for Planning, Licensing and Food Safety. The role focuses on responding to licensing enquiries via phone, email, in person and online, while progressing applications and maintaining records.

Working in a busy call centre, you will follow policies and ensure accurate processing, with a commitment to high-quality customer service. 37 hours weekly, on-site in Colchester.

Qualifications

• Strong customer service and administrative skills with great attention to detail.
• Experience with licensing, regulatory services, or detailed administration is valuable.
• Able to use multiple IT systems and prioritise work in a busy environment.
• Microsoft 365 experience would be beneficial.

Responsibilities

• Serve as professional first point of contact for licensing customers across channels.
• Progress licensing applications accurately and within required timescales.
• Validate and process customer documents and payments.
• Collaborate with colleagues across Council services to improve processes.

Skills

Customer service

Administrative tasks

Attention to detail

Follow procedures

IT systems

Tools

Microsoft Office 365

Job description

Colchester City Council is seeking a Contact and Support Advisor for Planning, Licensing and Food Safety. The role focuses on responding to licensing enquiries via phone, email, in person and online, while progressing applications and maintaining records.

Working in a busy call centre, you will follow policies and ensure accurate processing, with a commitment to high-quality customer service. 37 hours weekly, on-site in Colchester.